The 2019 PS Maturity™ Benchmark is available to purchase!
The 2018 Pricing, Compensation and Utilization Report is available to purchase!
The 2017 Professional Services Automation (PSA) End-user Survey report is available to purchase!
SPI Research in the News
On May 22nd Dave Hofferberth presented Why Client Satisfaction Matters for Consulting Firms: 5 KPIs to Watch.
On May 16th Jeanne Urich presented Best in Class KPIs: Benchmarking Your Professional Services Business.
On April 30th Dave Hofferberth presented Put Your Clients First: How Modern Services Organizations Are Increasing Customer Satisfaction.
On March 15th Dave Hofferberth presented some key findings from the 2019 Professional Services Maturity™ Benchmark Report.
On February 26th Jeanne Urich presented the latest insights from SPI’s 2019 Professional Services Maturity™ Benchmark.
On January 29th Dave Hofferberth presented Simplicity Matters: Driving Success Across Professional Services Organizations.
On December 11th Jeanne Urich presented Secrets to Building a Multi-Revenue Stream Services Business.
On November 15th Dave Hofferberth presented Plan to Perfection – A data-driven approach to annual Professional Services Planning.
On November 13th Dave Hofferberth presented Be a Leader Through Improved Financial Management, the final in a 4-part series on “Leaders vs. Laggards – Where does your firm fit in?”
On November 8th Dave Hofferberth presented How product-based business models are rapidly being replaced by the new services economy.
From November 5 – 8 Dave Hofferberth attended and spoke at Deltek Insight 2018.
On November 1st Jeanne Urich presented "4% rise in bill rates: How does that impact your professional services organization?"
On October 24th Dave Hofferberth presented Rise of the Machines: How Artificial Intelligence (AI) and Machine Learning (ML) are Changing People-Based Businesses.
On October 16th Jeanne Urich was interviewd by Mavenlink on the 2018 Professional Services Global Pricing, Compensation, and Utilization Report.
On October 9th Dave Hofferberth presented 5 KPIs Most Highly Correlated to Profitability. What you need to know now for your 2019 planning!
From October 1-4, Jeanne Urich attended Workday Rising 2018.
On September 27th Dave Hofferberth presented The Top Five KPIs for Professional Services Organizations.
On September 20th Jeanne Urich presented a summary of the 2018 Pricing, Compensation and Utilization Study.
On September 15th Dave Hofferberth presented Be a Leader Through Superior Project Execution.
Jeanne Urich was recently interviewed by Forbes Magazine.
From June 25-27, Jeanne Urich attended FinancialForce Community Live.
On June 19th Jeanne Urich presented Why Ecosystems Matter: Leveraging the Google Platform for Professional Services Profit.
On May 15th Dave Hofferberth presented "Be a Leader Through Optimized Talent Strategies"
On May 15th Jeanne Urich presented “The Resurgence of European Professional Services”.
From April 24-27 Jeanne Urich attended NetSuite SuiteWorld in Las Vegas.
On April 25th Dave Hofferberth presented "The Top Five KPIs for Professional Services Organizations."
On April 19th Jeanne Urich presented "What Separates the Best Service Organizations from the Rest?"
On April 6th Dave Hofferberth was be interviewed on “The Power of Visibility – Performance Benchmarking Meets Real-time Information.”
Dave Hofferberth completed Part 1 of a 4-part series on “Leaders vs. Laggards – Where does your firm fit in?”
On March 6th Dave Hofferberth was interviewed by ValueInspiration on “How PSOs can thrive when technology is used the right way.”
On December 7th Jeanne Urich presented Forecasting the Service Industry.
On November 29th Jeanne Urich presented the 2017 Professional Services Automation (PSA) End-user Survey Results.
On November 2nd Dave Hofferberth presented The Top Five KPIs for Professional Services Organizations. Download the webinar.
On October 26th Jeanne Urich presented Professional Services Best Practices at an executive breakfast in London. Here are video clips from the event.
From October 23 – 25, Dave Hofferberth attended Deltek Insight 2017 in Nashville, TN.
From October 9 - 11, Jeanne Urich and Dave Hofferberth attended Workday Rising 2017 in Chicago.
On September 6th Jeanne Urich presented at the Next Ready Tour – Scaling your Business - Learn how to thrive in the new services economy.
On July 27th Jeanne Urich presented How to Avoid the Speedbumps when Scaling your Professional Services Business.
On July 19th Jeanne Urich presented Success Tips from the Top Performing Professional Services Organization.
From June 19th - 22nd Jeanne Urich attended FinancialForce Community Live in Las Vegas.
On June 15th Dave Hofferberth attended the Unit4 Analyst Summit in Boston.
On June 6th Jeanne Urich presented Tips from the 2017 “Best-of-the-Best” Professional Services Organizations.
On May 31st Jeanne Urich presented European Professional Services on the rise. How does your business compare?
On May 17th Jeanne Urich presented Success Tips from the 2017 Best-of-the-Best Professional Services Organizations.
On May 9th Dave Hofferberth presented Leadership Strategies in Uncertain Times: Financial Performance.
From April 24th - 27th Jeanne Urich and Dave Hofferberth attended NetSuite SuiteWorld in Las Vegas.
On April 11th Dave Hofferberth participated in a panel on Consulting Firm Metrics that REALLY Matter in 2017.
On March 14th Dave Hofferberth presented Lessons learned from 10 years of Professional Services benchmarking.
On March 9th Jeanne Urich presented Tips from the 2017 “Best-of-the-Best” Professional Services Organizations.
On February 23rd Dave Hofferberth presented Leadership Strategies in Uncertain Times: Service Delivery.
On February 22nd Jeanne Urich presented the 2017 Professional Services Maturity™ Benchmark Best-of-the-best Professional Service Providers.
On December 15th Dave Hofferberth presented The Top Five KPIs for Professional Services Organizations.
On December 8th Dave Hofferberth presented 21st Century Project Service: Empowering Employees Across The Enterprise.
On December 7th Jeanne Urich presented 2016: The Year in Review and What Lies Ahead for Professional Services Organizations.
From November 14th – 17th Dave Hofferberth attended Deltek Insight in Washington, DC.
On November 10th Dave Hofferberth presented Leadership Strategies for Uncertain Times: Talent Management, the second in a four-part series of webcasts.
On November 1st Jeanne Urich presented The State of the PS Industry: Leveraging Systems to Increase Profit in New York.
On October 25th Dave Hofferberth presented Unleash the Productivity of Sales and Service Delivery Through Customer Insights.
On October 19th Dave Hofferberth presented How Leading PSOs Harness Talent and Grow Margins.
On October 11th Jeanne Urich presented Close Up on Europe: Professional Services Maturity Benchmark Results™ Benchmark Results.
From October 3rd – 6th Jeanne Urich attended Dreamforce 2016 in San Francisco. Click here to download SPI's Research Note.
On October 4th Jeanne Urich presented PSA: Challenge: How do You Rank Against the Top Professional Services Organizations? at Dreamforce in San Francisco.
From September 26th – 28th Jeanne Urich and Dave Hofferberth attended Workday Rising in Chicago. Click here to download SPI's Research Note.
On September 20th Dave Hofferberth presented Leadership Strategies for Uncertain Times: Marketing & Selling Services, the first in a four-part series of webcasts.
On September 13th Jeanne Urich presented Chart Your Course to Professional Services Excellence.
Jeanne Urich presented The State of the PS Industry: Leveraging Systems to Increase Profit in Sydney, Australia on July 27th.
Jeanne Urich hosted an interactive, educational afternoon, focused on winning PS industry strategies from the new 2016 PS Maturity™ Benchmark:
Dave Hofferberth presented 5 Secrets to High Growth & Profit Through Project Sales and Delivery Alignment on June 9th.
Jeanne Urich presented Grow or Slowly Fade Away: Why high growth firms are the most successful on May 12th.
Dave Hofferberth presented The Top Five KPIs for Professional Services Organizations on April 28th.
Dave Hofferberth presented at Microsoft Envision in New Orleans on April 5th.
Jeanne Urich presented 2016 and Beyond: The Top Five Professional Service Trends to Watch on February 24th.
Jeanne Urich presented the 2016 SPI PS Benchmark Survey Results on February 18th.
Jeanne Urich presented a Sneak Peek at the 2016 Professional Services Benchmark on January 28th.
Dave Hofferberth presented The Top Five KPIs for Professional Services Organizations on January 21st.