2012 Professional Services Maturity™ Benchmark
Item Number: SPI12PSMB
The Professional Services Maturity™ Benchmark is designed to help Professional Service Organizations (PSOs) understand their relative performance compared to an expansive benchmark of peers. It provides visibility into critical business processes and key performance measurements so organizations can compare, diagnose and improve their own performance. It provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level. Service Performance Insight (SPI) Research first introduced the "New Professional Services Maturity Model" benchmark report in January, 2008. Since that time more than 6,000 PS organizations have adopted it to chart their course to service excellence.
The report contains:
- 218 pages with 252 insightful charts and graphs
- Analysis derived from 216 Professional Service Organizations
- Five year trend analysis for 177 key performance indicators (KPIs)
- Base and variable compensation for 11 job titles
- Eight PS vertical markets: Advertising/Marketing, Architecture/Engineering, IT Consulting, Management Consulting, PS within Hardware, PS within SaaS and Software companies
- Detailed income statements
A strong recovery for the professional service sector began in 2010 and accelerated in 2011. Based on five years of analysis, SPI Research now sees several important trends:
- Revenue growth: the leading indicators for growth — annual revenue growth, headcount increases, size of the deal pipeline and percentage of revenue in backlog — were all up in 2011, almost recovering to the pre-recessions highs seen in 2007. Year-over-year revenue growth (13.7%) has consistently outpaced year-over-year headcount growth (10.1%) which means PSO's are continuing to ratchet up productivity.
- Salaries are up: After almost three years of layoffs, headcount and salary freezes, base salaries and incentive compensation increased across all major job categories. The average base salary for seven job titles – senior manager, project manager, business consultant, technical consultant, solution architect, account manager and training specialist rose 4.8% in 2011 on top of an 11% rise the year before.
- Productivity continues to improve: The percentage of billable staff compared to total staff has risen every year from 67% in 2007 to 73% in 2011. At the same time average billable utilization has increased significantly to 70% up from 65% in 2008.
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