2016 Professional Services Maturity™ Benchmark

2015 PS Maturity Benchmark

Item Number: SPI16PSMB

Price: $995


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The Professional Services Maturity™ Benchmark is designed to help Professional Service Organizations (PSOs) understand their relative performance compared to an expansive benchmark of peers. It provides visibility into critical business processes and key performance measurements so organizations can compare, diagnose and improve their own performance. It provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level. Service Performance Insight (SPI) Research first introduced the "New Professional Services Maturity Model™" benchmark report in January, 2008. Since that time more than 10,000 PS organizations have adopted it to chart their course to service excellence.

The report contains:

  • 214 pages with 237 insightful charts and graphs
  • Analysis derived from 549 Professional Service Organizations representing over 350,000 consultants
  • Five year trend analysis for 200 key performance indicators (KPIs
  • Detailed income statements
  • Profiles for the Top 20 Best-of-the-Best service firms
  • Thirteen PS vertical markets:
    1.  IT Consulting: 190 firms representing ~ 108,800 consultants;
    2. Software PS: 89 firms and ~ 52,485 consultants;
    3. Management Consulting:  68 firms and ~ 17,315 consultants;
    4. Architects and Engineers:  50 firms with ~ 21,425 architects and engineers;
    5. SaaS PS:  43 firms and ~ 25,020 consultants;
    6. Managed Services: 17 firms with ~7,785 consultants;
    7. Hardware (and Networking) PS:  16 firms with ~ 23,500 consultants;
    8. Research and development: 15 firms with ~ 38,660 consultants
    9. Value-Added Resellers: 14 firms with ~ 9,425 consultants;
    10. Accountancies:  12 firms with ~ 1,970 accountants and auditors; 
    11. Marketing and Advertising:  12 firms and ~ 2,475 consultants;
    12. Staffing: 9 firms and ~ 21,660 consultants.
    13. Other PS:  13 firms and ~ 19,000 consultants

The 2016 Professional Services Maturity™ Benchmark revealed industry growth of more than 10 percent for the fifth consecutive year. PS segment vitality is evidenced by strong job growth, with year over year headcount expanding by 7.8%.  The 549 PS organizations represented in this benchmark employ over 350,000 consultants who each produce, on average, $198,000 in annual revenue; collectively these firms generated over $69 billion in PS revenue.    Even better, these firms reported strong earnings growth with average net profit moving up from 13.2% in 2014 to 15.5% in 2015.

On the horizon, PS headwinds appear to be picking up momentum.  Major leading indicators such as the size of the sales pipeline, bid to win ratios and backlog were all down sharply in 2015.  At the same time, voluntary and involuntary attrition has risen to 12.9%, the highest level since the recession. The gap between the best performing and worst performing PSOs continues to widen.  This year the 300 (55%) lowest performing firms generated merely 2.1% in net profit while the top 100 (20%) generated 23.5% in net profit.

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