Revenue and Jobs Soar for 2017 Best-of-the-Best Professional Services Organizations

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SPI Research, the leading independent technology services research firm, today named the 2017 Best-of-the-Best professional services organizations (PSO). SPI’s extensive annual survey, the PS Maturity™ Benchmark, revealed top performers grew both revenues and new jobs at more than twice the rate of average firms.  The Best-of-the-Best augmented their consulting workforces by 16.9% compared to 5.9% headcount growth for average firms.

This past year, the top 21 firms out of 416 organizations who participated in the survey, outperformed their peers and the benchmark average with not only significantly higher profits, but also larger projects and more satisfied clients.

The Best-of-the-Best excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. The Best-of-the-Best recognition is significant because it measures PSOs not only on bottom line financial results such as profit margins but also on a breadth of leadership metrics to reveal exceptional, holistic performance.

For the past eight years, SPI Research has conducted in-depth analyses of the top five percent of PS Maturity™ benchmark participants to uncover the reasons for their superlative performance. Top performers tend to be more specialized than average firms. They concentrate on high-growth segments (Cloud, Security, Talent and IT) or vertical industries like healthcare where they are often the market leader. Because of their sterling reputations, a significant portion of their business comes through referrals.

Best-of-the Best Comparison to Average Consulting firms:BoB2017TableThe top performers revealed in SPI’s 2017 benchmark study are:  

Fruition Partners, a CSC company, is a global technology-enabled services firm focused on elevating service management to the cloud.

Neueda is a global IT consultancy, training and software development company with specific industry focus on Public Sector, Utilities and Capital Markets.

SaaSfocus Inc. is a customer-centric, high-tech, cloud services consulting company focused on aiding and consulting businesses in their pursuit of cloud and other emerging technology solutions.

CirrusOne specializes in the delivery of complex CPQ, CLM, billing and customer success solutions.

Mason Advisory is a UK-based IT consulting firm that works with clients to solve complex business challenges through the intelligent use of IT.

Centrify secures identities across hybrid, cloud, mobile and on-premises IT environments.

Stoneridge Software draws on years of experience in the Microsoft Dynamics space to provide complex ERP implementation and support.

e4 Services, LLC is a healthcare information technology consulting firm specializing in clinical, hospital information management and revenue cycle services.

Superior Controls, Inc. reliably delivers automation and control systems integration services.

LDS  is a consulting firm that envisions and designs digital solutions for global organizations.

Advoco is a leading Enterprise Asset Management (EAM) consulting services company, focused on Infor EAM solutions.

Collaborative Solutions is a leading global Finance and HR transformation consultancy that leverages world-class cloud solutions.

Pariveda Solutions, Inc. is a leading management consulting firm specializing in performance improvement.

Aspect’s contact center, self-service and workforce solutions work together to deliver better outcomes for those on either side of the conversation.

Jacobus Consulting is a leading healthcare consulting firm focused on improving patient care and quality, system and workflow operations, and financial performance.

Integrated Project Management Company, Inc. (IPM) is a leading project management consulting firm, planning and implementing strategic and critical projects.

AHEAD is a consulting company that helps enterprises transform how and where they run applications and infrastructure.

Box is transforming the way people and organizations work so they can achieve their greatest ambitions.

The annual benchmark from SPI Research draws on a database of over 2,482 PS organizations to provide in-depth analysis of PS metrics and performance. For the 2017 report, 416 companies representing more than 200,000 consultants provided input. The complete 2017 PS Maturity™ Benchmark report is now available for purchase.

Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 15,000 service and project-oriented organizations to chart their course to service excellence.

Contacts

SPI Research
Jeanne Urich, 650-342-4690
jeanne.urich@spiresearch.com
www.spiresearch.com

2017 PS Maturity Benchmark: Turbulence Hits Technology Professional Services

According to SPI Research, the leading cover2017psmbindependent technology services research firm, the 10th annual Professional Services Maturity™ Benchmark revealed revenue and headcount growth dipped to new seven-year lows, while employee attrition reached a ten-year high. Europe reported improvement while the Americas and Asia-Pacific experienced a decline.  PS industry headcount growth (6.5%) slowed to the lowest level in 7 years while consulting workforce attrition rose to a new high of 13.5%.

The 416 PS organizations represented in this benchmark employ over 200,000 consultants who each produced, on average, $205,000 in annual revenue.  Collectively, these firms generated over $35 billion in PS revenue.

Despite lower revenue growth and profits, many leading indicators improved in 2016. Revenue per consultant, project backlog, the size of the sales pipeline and the number of projects delivered on-time all made positive gains. In the face of turbulence, the overall fundamentals of the Professional Services industry remain strong with PSOs making tremendous strides in improving productivity.  Today far less time and cost are spent on administration and travel as PS-specific business applications have enhanced productivity and virtual consulting delivery has reduced the burden and cost of travel.

Using information that is typically confidential, such as detailed income statements, the 229-page report analyzes 200 key performance metrics and includes 251 supporting charts and graphs. The report contains income statements and expense ratios for fourteen professional service (PS) vertical markets —  including accounting, advertising, engineering, networking, IT consulting, managed services, management consulting, research, software, SaaS, and Value-added resellers. Profiles and success tips from this year’s Best-of-the-Best firms deliver fresh insights.

The tenth annual benchmark from Service Performance Insight draws on a database of 2,482 PS organizations to provide an in-depth analysis of PS metrics and performance. Purchase the report here for $1,295.

About Service Performance Insight

Service Performance Insight is a global research, consulting and training company dedicated to helping professional service organizations make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework which has become the industry-leading performance improvement tool used by over 15,000 service and project-oriented organizations to chart their course to services excellence.
Contact:
Jeanne Urich
650.342.4690
jeanne.urich@spiresearch.com