SPI Research, the leading independent technology services research firm, today named the 2017 Best-of-the-Best professional services organizations (PSO). SPI’s extensive annual survey, the PS Maturity™ Benchmark, revealed top performers grew both revenues and new jobs at more than twice the rate of average firms. The Best-of-the-Best augmented their consulting workforces by 16.9% compared to 5.9% headcount growth for average firms.
This past year, the top 21 firms out of 416 organizations who participated in the survey, outperformed their peers and the benchmark average with not only significantly higher profits, but also larger projects and more satisfied clients.
The Best-of-the-Best excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. The Best-of-the-Best recognition is significant because it measures PSOs not only on bottom line financial results such as profit margins but also on a breadth of leadership metrics to reveal exceptional, holistic performance.
For the past eight years, SPI Research has conducted in-depth analyses of the top five percent of PS Maturity™ benchmark participants to uncover the reasons for their superlative performance. Top performers tend to be more specialized than average firms. They concentrate on high-growth segments (Cloud, Security, Talent and IT) or vertical industries like healthcare where they are often the market leader. Because of their sterling reputations, a significant portion of their business comes through referrals.
Neueda is a global IT consultancy, training and software development company with specific industry focus on Public Sector, Utilities and Capital Markets.
SaaSfocus Inc. is a customer-centric, high-tech, cloud services consulting company focused on aiding and consulting businesses in their pursuit of cloud and other emerging technology solutions.
CirrusOne specializes in the delivery of complex CPQ, CLM, billing and customer success solutions.
Mason Advisory is a UK-based IT consulting firm that works with clients to solve complex business challenges through the intelligent use of IT.
Centrify secures identities across hybrid, cloud, mobile and on-premises IT environments.
Stoneridge Software draws on years of experience in the Microsoft Dynamics space to provide complex ERP implementation and support.
e4 Services, LLC is a healthcare information technology consulting firm specializing in clinical, hospital information management and revenue cycle services.
Superior Controls, Inc. reliably delivers automation and control systems integration services.
LDS is a consulting firm that envisions and designs digital solutions for global organizations.
Advoco is a leading Enterprise Asset Management (EAM) consulting services company, focused on Infor EAM solutions.
Collaborative Solutions is a leading global Finance and HR transformation consultancy that leverages world-class cloud solutions.
Pariveda Solutions, Inc. is a leading management consulting firm specializing in performance improvement.
Aspect’s contact center, self-service and workforce solutions work together to deliver better outcomes for those on either side of the conversation.
Jacobus Consulting is a leading healthcare consulting firm focused on improving patient care and quality, system and workflow operations, and financial performance.
Integrated Project Management Company, Inc. (IPM) is a leading project management consulting firm, planning and implementing strategic and critical projects.
AHEAD is a consulting company that helps enterprises transform how and where they run applications and infrastructure.
Box is transforming the way people and organizations work so they can achieve their greatest ambitions.
The annual benchmark from SPI Research draws on a database of over 2,482 PS organizations to provide in-depth analysis of PS metrics and performance. For the 2017 report, 416 companies representing more than 200,000 consultants provided input. The complete 2017 PS Maturity™ Benchmark report is now available for purchase.
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 15,000 service and project-oriented organizations to chart their course to service excellence.