Service Performance Insight (SPI Research) is a leader in Professional Service Market research with an emphasis on how strategic alignment between people, business controls and technology drive performance. For over a decade we have spotted the trends, established key performance metrics and standards and showcased best practices with the singular goal of advancing the technology professional service sector.
We combine the best of both quantitative and qualitative approaches to provide unique insights and actionable frameworks designed to improve decision-making.
Our research and thoughtful analysis sets us apart and is at the core of all we do. We not only help our clients uncover hidden opportunities but also build the case for the value of change.
Service Performance Insight provides an informed and actionable third-party perspective for service executives and technology providers. Our market research and reporting forms the context in which both buyers and sellers of information technology-based solutions maximize the effectiveness of solution development, selection, deployment and use.
SPI Research’s three principals, Dave Hofferberth, Jeanne Urich and Carey Bettencourt have brought together almost a century of combined experience in workforce productivity, from both a consulting and analyst perspective. They bring a unique market competence that enables them to help clients clearly understand market dynamics and quickly focus on steps to improve performance