• “The 2020 Professional Services Maturity™ Benchmark continues to build upon the wealth of data that SPIResearch has developed over the years. To be able to compare my business to that of my peers using benchmarks that are aligned with my business is invaluable. I am able to use the data to improve the efficiency of my business while also ensuring that I avoid the pitfalls others have encountered. To my fellow owners of PSOs, I encourage you to both subscribe and contribute to the work of SPIResearch. You and, most importantly, your business will reap the benefits.”

Michael O’Toole
VP Services
Bright Idea

  • “Digital Transformation is fast changing how companies work.  Robotics, Artificial Intelligence and Data Analytics are essential tools in our war chest to remain competitive.  SPI Research’s “2020 Professional Services MaturityTM Benchmark” report is one of those essential tools.  A must read!”

E. Bruce Lovenberg
Logical Design Solutions
Chief Financial Officer

  • “Over the past five years, Astound Commerce has grown at a breakneck pace, and we wanted to tap into the wealth of information and operational insights offered by SPI to learn what we can be doing better as our company continues to grow. We worked with SPI on benchmarking various elements of our operations and ultimately derived extremely valuable and actionable insights from our engagement.”

Roman Martynenko
Founder and EVP Global Services
Astound Commerce

A person posing for the camera

Description automatically generated
  • “Service Performance Insight has helped our organization improve immensely. Particularly as a consulting and software solution provider their reports help our organization target critical areas for continuous improvement”.   

Kirk Chan
VP Business Development
Smart ERP Solutions, Inc.

A person wearing a suit and tie

Description automatically generated
  • “As the world becomes more complex, company needs and demands grow along with it; naturally leading to a greater desire for service-driven organizations. As a result, we have seen, and will continue to see a tremendous spike in the growth of the professional services market,” said Christian Weinbrenner, VP Global Professional Services Programs at Navis. “Regardless of sector, companies are dealing with constant changes – technological, political, economic, social etc. – requiring them to work harder to increase productivity without adding substantial costs. The potential impact on the bottom line is exactly why clients across the board are seeking organizations that can help them navigate these new opportunities and challenges. Navis, along with the other organizations that made the Best-of-the-Best list, take great pride in applying specialized knowledge and skills to solve the complex challenges that our clients are presented with on a daily basis.”
A person wearing a suit and tie smiling at the camera

Description automatically generated

Christian Weinbrenner
VP Global Professional Services Programs


  • “This is – BY FAR – my most eagerly anticipated annual piece of PS research. I use the content all the time for budgeting, benchmarking, research, and staying on top of trends. Worth the $$$. Kudos and thank you @Jeanne Urich and Dave Hofferberth!”

Patrick Zelten
Senior Director of Professional Services
Forescout Technologies, Inc.

A person smiling for the camera

Description automatically generated
  • “Great insight and data for professional services leaders – very useful for comparing your business performance against the industry benchmark!”

Ben Clare
Team Lead Business Development
Kimble Applications

Leave a Comment