We’ve officially opened the survey window for the 2025 edition of SPI’s Service Lifecycle Management Maturity Model (SLM³) — our updated benchmark for how professional services firms scale, package, and deliver their offerings.
First introduced in 2012, the original SLM³ framework was one of the first to focus on the service lifecycle end-to-end. Now, we’re building on that foundation with a modernised lens — reflecting today’s priorities like platform integration, recurring revenue, modular design, and AI-enhanced delivery.
This survey is part of our wider effort to give firms a connected view across both operations and service strategy — aligned with SPI’s Professional Services Maturity Model™.
What we’re asking:
If you work in a Professional Services Organization or are part of an Embedded Services Organization and are involved in how your services are defined, sold, or delivered — we want your voice in this year’s data.
What you’ll receive:
- Your own SLM³ Maturity Scorecard
- The full 2025 SLM3 Benchmark Report (when published)
- Preferential rates on SPI products & services
Take the 8-minute survey now
Survey Deadline: 31/07/2025
Help us build a view of how the industry is evolving — and get a clear sense of where you stand.
For more on the SLM3 model, visit our Service Lifecycle & Productization page of our website.