The Truth About Billable Utilization: What Works and What Doesn’t
Billable utilization has long been a key metric for PS firms, but is it still the best path to profitability? SPI’s latest data uncovers a shift in the industry.
How PSA Was Codified: The Evolution of Professional Services Automation
Today, firms leveraging PSA see a direct impact on their bottom line—SPI’s 2022 research, conducted across 88 firms with an average of 376 employees, found a striking $8.96 million (+12.4%) increase in professional services revenue, growing from an average of $72.1 million to $81.1 million.
The 18th Annual Professional Services Maturity™ Benchmark Report is out now.
2025 Report Highlights Industry Pressures, AI’s Growing Influence, and the Strategic Imperatives for High-Performance Firms. KNOXVILLE, TN, UNITED STATES, February 12, 2025 — Service Performance Insight (SPI Research), the leading independent research and consulting firm for professional services organizations (PSOs), has released its 18th annual Professional Services Maturity™ Benchmark Report, the most comprehensive performance analysis […]
SPI Research is proud to announce a partnership with the 1801 Consulting Group
Service Performance Insight announces strategic partnership with 1801 to advance Professional Services excellence Tennessee/London/Singapore, 27th January 2025 – Service Performance Insight, LLC (SPI), the creators of the industry-leading PS Maturity™ Benchmark, and The 1801 Consulting Group (1801), a leader in operational transformation and scalable solutions for professional services organizations (PSOs), today announced a strategic partnership to […]
Dave Hofferberth will present Breaking Through Barriers: Insights from the 2025 PS Maturity Benchmark.
On Thursday, February 20th at 8am PST / 11am EST / 4pm GMT Dave Hofferberth will present Breaking Through Barriers: Insights from the 2025 PS Maturity Benchmark. If your organization is struggling with bottlenecks, inefficiencies, and missed growth opportunities, it’s time to take a hard look at what’s holding you back. Join us for an exclusive deep […]
Cheers to Progress: 2024 Year in Review and What’s Next for Professional Services Firms.
On December 12th Dave Hofferberth took part in the panel: Cheers to Progress: 2024 Year in Review and What’s Next for Professional Services Firms. Let’s toast to 2024 and the progress made over the last year. Although faced with uncertainty once again, professional services firms have persevered, altering their approach to be more laser-focused on adopting new […]
Unlocking the Future: AI’s Role in Transforming Professional Services.
On December 10th Dave Hofferberth presented Unlocking the Future: AI’s Role in Transforming Professional Services. Things You’ll Learn Abstract Artificial intelligence (AI) is reshaping the way professional services organizations operate, presenting both new opportunities and unique challenges. With AI’s potential to transform service delivery, operations, and client engagement, professional services leaders are poised to benefit from innovations […]
Unlocking the Potential of Generative AI in Professional Services
On November 5th Dave Hofferberth presented Unlocking the Potential of Generative AI in Professional Services.
The 2024 Project-based ERP Report is available to purchase.
Learn about and purchase our Project-based ERP Report
Kantata Converge 2024 conference
On October 15th Dave Hofferberth presented at the Kantata Converge 2024 conference.