For the first time in over a decade, during the second quarter of 2017, SPI Research conducted a Professional Services Automation (PSA) end-user survey. This examination of 68 billable organizations using PSA is truly an independent research study – the PSA solution providers had no input or control over the survey or respondents. The survey asked both quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
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