2024 Professional Services Maturity™ Benchmark Survey

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In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 50,000 service and project-oriented organizations to chart their course to service excellence.

Over 7,000 professional services organizations (PSOs) have participated in this important research over the past nine years. The 2024 report promises to offer even more insight and analysis into the market with a view of the key success factors that drive exceptional consulting performance.

The 2024 report could be the most enlightening yet!  With a changing Professional Services (PS) market, professional services organizations are working hard to find and retain talent, create a work environment that supports more remote service delivery, expand the services offered, and how collect information. The metrics change every year and 2024 will be different than 2023, so it is imperative your organization plans and adapts to the changes.  While the metrics will change, the mission of the Professional Services Maturity™ Benchmark will not – It is here to help organizations like yours become more productive and profitable. 

If you are running a service organization:

  • Are you prepared for Artificial Intelligence (AI) and Machine Learning (ML)? How will they impact your organization, and your client’s?
  • Do you know how your organization stacks up against industry metrics?
  • Do you have the industry data you need to support your strategy?
  • Can you objectively quantify your organization’s strengths and weaknesses to create an actionable business plan?
  • Do you know where you should invest to yield the highest impact?

Each year, PS executives come to Service Performance Insight to gain an understanding of how well their organizations compare to their peers while also learning about emerging trends and best practices.  The Professional Services Maturity™ Benchmark provides a basis for comparison and a proven framework for improvement.



You will receive a free copy of the forthcoming (17thannual) 2024 PS Maturity™ Benchmark Report ($2,495 retail) by either taking the web-based survey, or by downloading and completing the Excel survey and emailing it back to (david.hofferberth@spiresearch.com) by December 8th. For approximately one-hour of your time, you will receive the 2024 PS Maturity™ Benchmark report when it is published in February 2024.

Your results will be treated with the strictest of confidence.