2025 Professional Services Maturity™ Benchmark Survey

The ultimate guide to service excellence in the age of AI

What is the 2025 Professional Services Maturity™ Benchmark?

The 2025 Professional Services Maturity™ Benchmark (PSMB) report is the latest edition of the industry-leading performance improvement tool over 50,000 service—and project-oriented organizations use to chart their course to service excellence. The report is based on the PS Maturity Model™, a strategic planning and management framework SPI developed in 2007.

The PSMB report provides an in-depth analysis of the key success factors that drive exceptional consulting performance, based on data from over 7,000 professional services organizations (PSOs) that have participated in the research over the past 18 years. The report covers Leadership & strategy, Client Relationships, Talent Management, Service Execution, and Finance & Operations.

Why is the 2025 PSMB report important?

The 2025 PSMB report could be the most enlightening yet! Artificial Intelligence (AI) and Machine Learning (ML) have hit the market hard with new PS capabilities and service offerings—change is coming! PSOs need to be prepared for the impact of AI and ML on their organization and their clients and to adapt to changing market dynamics and customer expectations.  The metrics change annually, and 2025 will differ from 2024, so your organization must plan and adjust to the changes.  And even while the metrics will change, the mission of the Professional Services Maturity™ Benchmark will not – it is here to help organizations like yours become more productive and profitable. 

The 2025 PSMB report will help you to:

  • Are you prepared for Artificial Intelligence (AI) and Machine Learning (ML)?
  • How will AI impact your organization and your clients?
  • Understand how your organization stacks up against industry metrics and best practices
  • Gain insight into the emerging trends and challenges in the PS market
  • Identify your organization’s strengths and weaknesses and create an actionable business plan
  • Learn where to invest to yield the highest impact and return
  • Achieve higher levels of productivity, profitability, and client satisfaction

Each year, PS executives come to Service Performance Insight to learn how well their organizations compare to their peers and to learn about emerging trends and best practices. The Professional Services Maturity™ Benchmark provides a basis for comparison and a proven framework for improvement.

You will receive a free copy of the forthcoming (18thannual) 2025 PS Maturity™ Benchmark Report ($2,495 retail) by either taking the web-based survey or by downloading and completing the Excel survey and emailing it back to (david.hofferberth@spiresearch.com) by December 8th. For approximately one hour of your time, you will receive the 2025 PS Maturity™ Benchmark report when it is published in February 2025.

Your results will be treated with the strictest of confidence.