2022 PSA End User Survey

Service Performance Insight invites you to complete the 2022 PSA End-user Survey

The past two years have been difficult to say the least!  COVID, inflation, a remote workforce and the great resignation are just a few of the factors impacting Professional Services (PS) performance.  Leading firms have adopted Professional Services Automation (PSA) solutions to not only improve project and service delivery, but to also assess organizational strengths and weaknesses.  PSA solutions are used to help optimize skills, better understand which services should be sold, and for how much.  The fact is Professional Services Automation provides insight into most areas of professional services organizations (PSOs), and the information can be used to align organizational efforts. 

The results will be important as they show areas where PSA impacts professional services organizations. It will be used to help PSO’s better operate as well as PSA vendors to improve the functionality and capabilities of their solutions. Please take the time to complete the survey.

PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver.  PSA use in the past decade has expanded significantly beyond early adopters in technology and consulting firms.  Now organizations in almost every industry are starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost.  As all industries move toward more knowledge and project-driven work, the PSA market will continue to expand.

SPI Research offers two methods for survey completion:

  1. Web-based
  2. Excel Spreadsheet-based

Firms that complete the survey by July 31st, 2022, will receive a complimentary copy of the 2022 PSA End-user Survey report when it is published in September, 2022.  Please complete the survey to receive your complimentary copy of the report

All responses will be treated with the utmost security and confidentiality.  The names of participants and their organizations will be kept completely anonymous.