Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 50,000 project- and services-driven organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
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SPI Research just published the 17th annual (2024) Professional Services Maturity™ Benchmark. The 229-page report provides data-based guidance for professional services executives with over 250 informative graphics and tables in support of strategic initiatives to improve organizational performance. The Professional Services Maturity™ Benchmark is the global authority for the professional services market. It is produced by SPI Research, the leading research and consulting firm solely focused on professional services organizations (PSOs).
575 firms representing over 280,000 consultants from around the world participated in this benchmark. The 2024 report offers over 17 years' worth of insight and analysis into the market with a view to the key success factors that drive exceptional performance.
2023 was a difficult year for the professional services market. PS firms showed that the increase in revenue was its lowest in over a decade, but profitability was close to the 2022 level. An uncertain economy coupled with rising inflation and interest rates lead to a slow sales increase. However, the reintroduction of artificial intelligence motivated the industry and will be a driving factor for the next decade.
The Professional Services Maturity™ Benchmark provides clear metrics and guidance on over 155 key performance measurements. The report is designed to enable PS leaders to self-assess their organizations to determine where they should begin performance improvement initiatives. The Professional Services Maturity™ Benchmark and score-carding process takes the guesswork out of metrics. Completing the PS Maturity™ survey can highlight new avenues for improvement and enable PSOs to conduct their own self-assessment.
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