2022 PS Maturity™ Benchmark

You should receive a link to the PDF within 1-day.  The Professional Services Maturity™ Benchmark is designed to help Professional Service Organizations (PSOs) understand their relative performance compared to an expansive benchmark of peers. It provides visibility into critical business processes and key performance measurements so organizations can compare, diagnose and improve their own performance.  It provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level. Service Performance Insight (SPI) Research first introduced the "New Professional Services Maturity Model™" benchmark report in January, 2008. Since that time more than 35,000 PS organizations have adopted it to chart their course to service excellence.

The report contains:

• 202 pages with 347 insightful charts and graphs
• Analysis derived from 540 Professional Service Organizations representing over 163,000 consultants
• Five-year trend analysis for 139 key performance indicators (KPIs)
• Detailed income statements
• Analysis of the Top 20% High Performance PS firms

14 Professional Services vertical markets:

• IT Consulting: 133 firms representing ~ 53,000 consultants;
• Management Consulting: 102 firms representing ~ 11,000 consultants;
• PS within Software Company: 58 firms representing ~ 22,000 consultants;
• PS within SaaS Company: 56 firms representing ~ 10,000 consultants;
• Other PS: 42 firms representing ~ 8,000 consultants;
• Architecture/Engineering: 41 firms representing ~ 8,000 consultants;
• Advertising/Marketing/PR: 29 firms representing ~ 6,000 consultants;
• Accounting: 13 firms representing ~ 2,000 consultants;
• Healthcare/Medical/Pharma/Biotech: 12 firms representing ~ 12,000 consultants;
• Govt. Contracting: 11 firms representing ~ 2,000 consultants;
• Value-added Reseller (VAR): 10 firms representing ~ 2,000 consultants;
• Research & Development: 7 firms representing ~ 1,000 consultants;
• Construction: 6 firms representing ~ 15,000 consultants;
• Legal: 4 firms representing ~ 1,000 consultants;
• PS within HW & Networking: 4 firms representing ~ 3,000 consultants;
• Staffing: 4 firms representing ~ 8,000 consultants;
• Manufacturing: 3 firms representing ~ 500 consultants;
• Public Sector: 3 firms representing ~ 500 consultants;
• Managed Services/Hosting: 2 firms representing ~ 200 consultants;

PS sector productivity and profit are at an all-time high as organizations have benefited from the move to virtual consulting delivery which has helped ratchet up billable utilization to 73%. Consultants are able to spend more time doing productive, billable work without the burden of traveling on-site. Service organizations are also benefiting from the increased use of integrated business applications to push productivity to new levels resulting in average sector net profit of 15.7%. An important indicator of client satisfaction, “Client referenceability” improved from 73.1% in 2020 to 76% in 2021. The survey asks firms to report the percentage of their clients who are referenceable. In other words, satisfied clients who would act as a reference for their products and services.