2022 PS Maturity™ Benchmark
Item Number: SPI22PSMB
Price: $1,995
The report contains:
- 202 pages with 347 insightful charts and graphs
- Analysis derived from 540 Professional Service Organizations representing over 163,000 consultants
- Five-year trend analysis for 139 key performance indicators (KPIs)
- Detailed income statements
- Analysis of the Top 20% High Performance PS firms
14 Professional Services vertical markets:
- IT Consulting: 133 firms representing ~ 53,000 consultants;
- Management Consulting: 102 firms representing ~ 11,000 consultants;
- PS within Software Company: 58 firms representing ~ 22,000 consultants;
- PS within SaaS Company: 56 firms representing ~ 10,000 consultants;
- Other PS: 42 firms representing ~ 8,000 consultants;
- Architecture/Engineering: 41 firms representing ~ 8,000 consultants;
- Advertising/Marketing/PR: 29 firms representing ~ 6,000 consultants;
- Accounting: 13 firms representing ~ 2,000 consultants;
- Healthcare/Medical/Pharma/Biotech: 12 firms representing ~ 12,000 consultants;
- Govt. Contracting: 11 firms representing ~ 2,000 consultants;
- Value-added Reseller (VAR): 10 firms representing ~ 2,000 consultants;
- Research & Development: 7 firms representing ~ 1,000 consultants;
- Construction: 6 firms representing ~ 15,000 consultants;
- Legal: 4 firms representing ~ 1,000 consultants;
- PS within HW & Networking: 4 firms representing ~ 3,000 consultants;
- Staffing: 4 firms representing ~ 8,000 consultants;
- Manufacturing: 3 firms representing ~ 500 consultants;
- Public Sector: 3 firms representing ~ 500 consultants;
- Managed Services/Hosting: 2 firms representing ~ 200 consultants;
PS sector productivity and profit are at an all-time high as organizations have benefited from the move to virtual consulting delivery which has helped ratchet up billable utilization to 73%. Consultants are able to spend more time doing productive, billable work without the burden of traveling on-site. Service organizations are also benefiting from the increased use of integrated business applications to push productivity to new levels resulting in average sector net profit of 15.7%. An important indicator of client satisfaction, “Client referenceability” improved from 73.1% in 2020 to 76% in 2021. The survey asks firms to report the percentage of their clients who are referenceable. In other words, satisfied clients who would act as a reference for their products and services.
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