SPI Releases 2025’s Service Productization Benchmark
Service Performance Insight (SPI Research), the global authority on professional services performance improvement, today announced the release of the 2025 Service Productization Benchmark — a productization focussed update to SPI’s original SLM³™ framework introduced in 2012.
Service Performance Insight Launches SPI Inside™ with Kantata as First ISV to Embed its Proprietary Benchmark Dataset
Service Performance Insight Launches SPI Inside™ with Kantata as First ISV to Embed its Proprietary Benchmark Dataset.
SPI’s AI era begins with Kantata securing exclusive rights among PSA vendors to the professional services industry’s richest performance dataset
The Great Switch: The Day PS Delivery Models Flipped Overnight and What It Cost Us
By 2024, 68% of all billable hours were delivered off-site; a sharp rise that pushed the gap well beyond the previous 2021 high of 59%, signalling a lasting shift in delivery models. We explore the impact in this article.
Survey Release: 2026 PS Maturity Benchmark™
Take the Survey! SPI’s 2026 Professional Services Maturity Benchmark™ is now open. Join hundreds of leaders shaping the future of services performance.
SPI Attending International Services Week – September 10th 2025
SPI are proud to be part of this global, industry-wide PS conversation focused on the new imperative: orchestrating people, work, and outcomes with greater intelligence.
Report Release: The Structural Divide – Why Sales & PS Clash, and the Strategies to Fix it
Sales and Professional Services (PS) are meant to be allies, but too often they operate at cross-purposes, creating costly delays, strained client relationships, and margin erosion. In this ground-breaking new 50-page report, Service Performance Insight (SPI) pulls back the curtain on the real source of this friction: the Structural Divide. Download the report here: Reports Shop […]
Survey Launch: Help Shape the 2025 Service Lifecycle & Productization Benchmark
We’ve officially opened the survey window for the 2025 edition of SPI’s Service Lifecycle Management Maturity Model (SLM³) — our updated benchmark for how professional services firms scale, package, and deliver their offerings. First introduced in 2012, the original SLM³ framework was one of the first to focus on the service lifecycle end-to-end. Now, we’re […]
You’ve Got the PS Maturity Benchmark™. Now What?
Each year, SPI delivers the most comprehensive performance benchmark in Professional Services. If you’ve received the 2025 PS Maturity Benchmark™ Report and your Pillar Maturity Overview (no cost to survey contributors), you’re not just informed — you’re equipped. Here’s how to turn those insights into accelerated performance. Here’s how you level-up! 📘 What You’re Holding […]
Beyond Utilization: Building a Smarter Impact Model
The best firms aren’t asking, “How do we hit 75% utilization?” They’re asking, “How do we align utilization with strategic growth, client impact, and workforce sustainability?”
The Truth About Billable Utilization: What Works and What Doesn’t
Billable utilization has long been a key metric for PS firms, but is it still the best path to profitability? SPI’s latest data uncovers a shift in the industry.