Accelerate Service Productivity and Profit

Our Privacy Policy

SERVICE PERFORMANCE INSIGHT, LLC PRIVACY STATEMENT

How We Protect You

Service Performance Insight, LLC “SPI Research” is committed to protecting the privacy of information and data that may be used to identify you (your "personal information"). The intention of this Privacy Notice is to disclose our information-gathering practices and describe how we use your personal information.

Who We Are

SPI Research is a limited liability corporation headquartered at 6260 Winter Hazel Dr. Liberty Township, Ohio. SPI Research is a global research and consulting organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.

Information We Collect

We collect personal information from you if you use our website, fill out registration forms, complete our research surveys, complete forms to download content from our website, or purchase our reports. We may collect the following categories of personal information:

  • Contact details, such as name, title, company name, email address, phone number, and location
  • Your email subscription preferences
  • Credit card information (if you are making a purchase)
  • Details about your interest in our products, services and publications
  • Information about the work that you do, such as the industry and geography you work in and the number of people at your company
  • Information from publicly available profiles, such as on LinkedIn, in connection with our marketing activities or research
  • Responses to surveys, polls, or assessments
  • Information collected automatically from our website visitors, such as your IP address, browser type, language, operating system, the date and time you accessed our website, and the link from which you accessed our website.

How We Use Your Personal Information

The personal information that we collect is used to perform our contractual obligations and for our other legitimate interests. In some cases, we may ask you for your consent to use your personal information. Specifically, we use your personal information for the following purposes: ♣

  • To deliver services, research, consulting or transactions that you have requested
  • To perform under our contracts with our business partners, such as invitations to our events and webinars
  • To improve our website, including upgrading security measures
  • To send you promotional materials or communications regarding our content and services, or information from SPI Research partners, that we feel may be of interest to you
  • To conduct research on topics of interests to SPI Research and its customers
  • For educational purposes, such as polls conducted in webinars

How We Share Your Personal Information

We may share your information for legitimate business purposes with the following individuals and entities:

  • Vendors engaged by SPI Research to provide certain services on behalf of SPI Research, such as marketing services, content management/data storage, payment processing, and conducting surveys.

SPI Research will never sell, rent, or disclose your personal information to third-party entities except as described in this Privacy Notice.

Transfer of Information to the United States

SPI Research is headquartered in the United States. Information we collect from you will be processed in the United States. The United States has not sought nor received a finding of "adequacy" from the European Union. With respect to transfer from the European Union, SPI Research relies on derogations for specific situations. In particular, SPI Research collects and transfers personal information to the United States only with your consent, to perform on a contract with you (or in your interest), or to fulfill a compelling legitimate interests of SPI Research in a manner that does not outweigh your rights and freedoms. SPI Research endeavors to apply suitable safeguards to protect the privacy and security of your personal information and to use it in a manner that is consistent with this Privacy Notice.

Data Retention

SPI Research retains personal information for as long as we have a legitimate business relationship with you or with an organization with which you are affiliated (such as your employer). We may also retain personal information about prospective customers or prospective employees until we determine that it is unlikely that we will provide you with services and/or employ you. We also may retain your personal information for as long as necessary to comply with our legal or contractual obligations.

Your Rights

If you do not want to receive promotional or marketing communications from SPI Research, you may opt-out at any time by clicking the "unsubscribe" link at the end of our emails or surveys. If you choose to unsubscribe, we will retain your contact information to ensure that we do not contact you again.

Security

SPI Research uses a number of security technologies and procedures to ensure your personal information is protected from unauthorized access, use, or disclosure. However, we cannot guarantee that third parties will not overcome these measures and gain access to your information. To the fullest extent permitted by law, SPI Research disclaims any warranty or guarantee that your information will be protected from misuse, appropriation, alteration, or loss.

Links to External Websites

This website contains links to websites that are not controlled by SPI Research. Please be aware that we are not responsible for the content, security, and privacy practices of external sites. We encourage you to familiarize yourself with the privacy policy of all websites where you submit personal information.

Children’s Personal Information

SPI Research is a general audience website and does not knowingly collect any personal information from children. While our website may be viewed by children, SPI Research does not seek to obtain information about visitors under 18 years of age.

Statement on Cookies

This website, like most, uses cookies. A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer.

Browser-level Controls

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but most browsers allow you to see your cookies and delete them on an individual basis or block cookies from specific or all websites. For more information on how to modify your browser settings to block or filter cookies, see http://www.aboutcookies.org If you choose to decline cookies, you may not be able to fully experience the interactive features on SPI Research’s website. If you change your mind after you’ve accepted our cookies, you can clear your browser cookies and change your settings to refuse cookies in the future. Note: "Do Not Track" is a preference you can set in your web browser to let the websites you visit know that you do not want them collecting information about you. This website does not currently respond to the “Do Not Track” signal. The best way to manage the collection of information is by controlling your cookies and limiting the personal information you submit to our website.

Cookies We Use

We use the service providers listed below. You may visit the links to learn about their privacy policies and how to opt-out of their cookies.

What We Use Cookies For

  • Collecting information: This means we can learn more about how you use our website so we can improve our services and online experience. 
  • Tailoring your experience: Cookies allow us to provide you with information, products, and services we think you’ll find interesting. 
  • Making our marketing relevant: We can show you relevant offers and promotions on our website and through our advertising networks. 
  • Email: If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.

Social Buttons

We use social buttons to enable visitors to share content. These are buttons for third-party social media sites that may log information about your activities on the internet, including your activities on this website. Please refer to the privacy policy of those sites to understand how they use your information and to find out how to opt-out, or delete, what they collect.

Email Communications

We may also use cookies to determine if you have opened or clicked on email communications we send. If you do not wish to have your email engagement tracked, you must unsubscribe as it is not possible for us to send these emails without tracking enabled. Registered subscribers can update their subscription preferences at any time by contacting us using the contact information below, or you can unsubscribe by following the instructions in the emails you receive from us.

Changes to Privacy Notice

SPI Research reserves the right to amend this Privacy Notice at any time, for any reason, without notice to you. Any changes will be published on our website where you can access our current Privacy Notice. When we update this Privacy Notice, we will also revise the "last updated" date at the top of this page.

Contact Information

If you have additional questions about how we handle your personal data, please contact us at jeanne.urich@spiresearch.com or call 1(650) 342-4690 or by mail at:

SPI Research
1126 Dorchester Ct
Naples, FL 34104
United States of America

For personal information subject to European data protection laws, SPI Research is the controller of the personal information.

Our Terms and Conditions

Legal Notice

All notices from Service Performance Insight, LLC to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Service Performance Insight, LLC shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at: 25 Boroughwood Place Hillsborough, Ca. 94010

Delivery shall be deemed to have been made by You to Service Performance Insight, LLC five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of Service Performance Insight, LLC.
Copyright © 2018 Service Performance Insight, LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2018 Service Performance Insight, LLC. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Service Performance Insight, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Service Performance Insight, LLC or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Service Performance Insight, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Service Performance Insight, LLC believes that customer conduct violates applicable law or is harmful to the interests of Service Performance Insight, LLC and its subsidiaries.

Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Service Performance Insight, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Service Performance Insight, LLC believes that customer conduct violates applicable law or is harmful to the interests of Service Performance Insight, LLC and its subsidiaries.

Shipping and Delivery

At this time, Service Performance Insight, LLC only ships reports as PDF documents over the internet. The risk of loss and title for all merchandise ordered on this Web site pass to you when the report is delivered to the email address provided.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Service Performance Insight, LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Service Performance Insight, LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Service Performance Insight, LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it’s Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

Service Performance Insight, LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Service Performance Insight, LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Service Performance Insight, LLC.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Service Performance Insight, LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Service Performance Insight, LLC.

The inclusion of material on this server does not imply any endorsement by Service Performance Insight, LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Service Performance Insight, LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed at checkout. Service Performance Insight, LLC reserves the right to change its payment procedures at any time without prior notice to you.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Service Performance Insight, LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Service Performance Insight, LLC shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Service Performance Insight, LLC with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Service Performance Insight, LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Service Performance Insight, LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.