SPI Research, the leading independent technology services research firm, today named the 2019 Best-of-the-Best professional services organizations (PSO). SPI’s extensive annual survey, the PS Maturity™ Benchmark, revealed top performers are far more likely to deliver projects on-time to satisfied clients than average firms. The Best-of-the-Best delivered 88.2% of their projects on time compared to 76.3% for average firms.
This past year, the top 30 firms out of 622 organizations who participated in the survey, outperformed their peers and the benchmark average with not only more reference customers, but also significantly higher profits and superior revenue and headcount growth. The Best-of-the-Best grew revenues by 14.5% compared to 9.4% revenue growth for average firms.
The Best-of-the-Best excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. The Best-of-the-Best recognition is significant because it measures PSOs not only on bottom line financial results such as profit margins but also on a breadth of leadership metrics to reveal exceptional, holistic performance.
SPI Research annually conducts in-depth analyses of the top five percent of PS Maturity™ benchmark participants to uncover the reasons for their superlative performance. Top performers tend to be more specialized than average firms. They concentrate on high-growth segments (Cloud, Security, BI, AI, engineering, IT and management consulting) where they are often the market leader. Because of their sterling reputations, a significant portion of their business comes through referrals.
2019 Best-of-the Best Comparison to Average Consulting firms:
The 2019 Best-of-the-Best include:
The annual benchmark from SPI Research draws on a database of over 3,500 PS organizations to provide in-depth analysis of PS metrics and performance. For the 2019 report, 622 companies representing more than 400,000 consultants provided input. The complete 2019 PS Maturity™ Benchmark report is now available for purchase.
Service Performance Insight works with leading solution providers to help PSOs improve performance and profit. Below are a select group of ISVs that support SPI.
Here is a partial list of our clients. SPI Research has worked with over 100 professional services organizations over the past six years.