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2019 Best-of-the-Best

2019 Best-of-the-Best Professional Service Organization

SPI Research, the leading independent technology services research firm, today named the 2019 Best-of-the-Best professional services organizations (PSO). SPI’s extensive annual survey, the PS Maturity™ Benchmark, revealed top performers are far more likely to deliver projects on-time to satisfied clients than average firms.  The Best-of-the-Best delivered 88.2% of their projects on time compared to 76.3% for average firms.

This past year, the top 30 firms out of 622 organizations who participated in the survey, outperformed their peers and the benchmark average with not only more reference customers, but also significantly higher profits and superior revenue and headcount growth. The Best-of-the-Best grew revenues by 14.5% compared to 9.4% revenue growth for average firms.

The Best-of-the-Best excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. The Best-of-the-Best recognition is significant because it measures PSOs not only on bottom line financial results such as profit margins but also on a breadth of leadership metrics to reveal exceptional, holistic performance.

SPI Research annually conducts in-depth analyses of the top five percent of PS Maturity™ benchmark participants to uncover the reasons for their superlative performance. Top performers tend to be more specialized than average firms. They concentrate on high-growth segments (Cloud, Security, BI, AI, engineering, IT and management consulting) where they are often the market leader. Because of their sterling reputations, a significant portion of their business comes through referrals.

2019 Best-of-the Best Comparison to Average Consulting firms:


The 2019 Best-of-the-Best include:

Acorio – Ellen Daley – CEO - Acorio is a cloud consultancy on a mission to deliver on ServiceNow’s promise, with inspiration, guidance and unparalleled expertise throughout your entire Service Management journey.

Cherwell – Rick Toth – America’s Professional Services Leader - Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units. The result is meaningful and measurable digital service transformation, delivered faster.

Claremont – John Cronshaw – Head of Operations - Claremont is the UK’s leading independent provider of Oracle E-Business Suite and Oracle Cloud Applications, all supported by our first-class managed services.

Gimmal – David Quackenbush – CEO - Since 2002, Gimmal has been helping organizations of all sizes implement better information governance and manage content effectively.

IFS | Aerospace & Defense – Laura Cline – VP of Services - IFS is a globally recognized provider of both enterprise-wide and best-of-breed software solutions designed specifically for the global aerospace and defense market, including airline and fleet operators, A&D manufacturers, defense in-service support organizations and independent Maintenance, Repair and Overhaul (MRO) providers.

Kell Partners - Tompkins Spann – COO - We help organizations go faster and further with Salesforce. We’ve been at this since 2009 and we’re proud to work exclusively with nonprofits and the education community.

Kinsmen Group – Brian Sallade – CEO - To provide our customers the perfect experience by applying our passion for engineering information management to help them make better decisions, reduce risks, get higher returns on their assets, and improve safety.

OneSource Virtual – Eric Olson – VP of Professional Services - Founded in 2008, OneSource Virtual is a pioneer of Business Process as a Service (BPaaS) and supports the automated delivery of solutions exclusively for Workday.

Pariveda Solutions – Kerry Stover – COO - Pariveda Solutions is a technology strategy and solutions firm focused on developing exceptional people to solve our clients’ most complex and valuable business problems. We are multifaceted problem solvers who provide strategic consulting services and custom application development solutions for mobility, cloud computing, data, portals, collaboration, CRM, custom software and enterprise integration.

Pathfinders Advertising – Kelly Ball – Vice President - We strive to be the most responsive advertising agency you’ll ever work with. Responsive to deadlines. Responsive to needs. Responsive to business goals, hopes, and dreams.

Relationship One - Tim Soulen – COO - At Relationship One, we empower organizations to modernize their marketing through strategy, technology and data.

RevGen Partners – Jason Hansen President - We help clients navigate today's disruptive business environment and create a path to thrive with consulting services that span analytics and insights, customer experience, and digital enablement.

Social Solutions – Brandon Schumaker – Financial Analyst - Nonprofits are an integral resource, providing services and programs that meet societal demands. For over 15 years, our mission has been to empower these nonprofits with resources and tools that help them measure and accelerate the progress they bring to the world.

Superior Controls - Allen Schweitzer – CFO - Superior Controls is widely recognized as the leading full-service automation and control systems integrator for pharmaceutical and biopharmaceutical projects.

ThinkAhead LLC - Paul Bostjancic, Director of Service Delivery - AHEAD is a consulting company that helps enterprises transform how and where they run applications and infrastructure. From strategy, to implementation, to ongoing managed services, we create tailored cloud solutions for enterprises at all stages of the cloud journey.

Thinkmax – Marc Beliveau – President - Thinkmax designs and deploys innovative technological solutions supported by ongoing expert consulting services. We excel at identifying issues, developing strategies, analysis and diagnostics, training, and implementing optimization solutions.

TopStep Consulting – Ron Breaux – President and CEO - TOP Step Consulting improves business efficiency and productivity for Professional Service operations by providing consulting and implementation services for Professional Services Automation software. TOP Step Consulting is a nine-time Best-of-the-Best winner.

Tquila ANZ – Jo Masters – CEO - Tquila ANZ has one of the most talented consulting teams in the region. Headquartered in Sydney, with teams in Brisbane, Queensland and Melbourne, Victoria, we have helped a multitude of companies define, develop, deploy and evolve their Salesforce investments.

The annual benchmark from SPI Research draws on a database of over 3,500 PS organizations to provide in-depth analysis of PS metrics and performance. For the 2019 report, 622 companies representing more than 400,000 consultants provided input. The complete 2019 PS Maturity™ Benchmark report is now available for purchase.

Research Partners

Service Performance Insight works with leading solution providers to help PSOs improve performance and profit. Below are a select group of ISVs that support SPI.

Representative Clients

Here is a partial list of our clients. SPI Research has worked with over 100 professional services organizations over the past six years.


"We participated in the PS Maturity Benchmark survey and I must say this is really fantastic material! The data is great but the insights are even more valuable. I have been in PS for 30 years and run a 4,000 person organization and this is the most comprehensive analysis of our business segment that I have seen. Great work!"

David Klumb

VP Global Professional Services

"We find the 2011 PS Maturity Benchmark to be absolutely invaluable. We use the benchmark frequently as a basis of comparison but also to diagnose problems and opportunities to improve our business. I have not been able to find data as comprehensive from any other source."

Gord Smith

Ideaca Knowledge Services

"This is an extremely comprehensive study of the Professional Services industry. It provides incredible insights into the key metrics, trends and demographics of PS practices that allow you to compare your practice against others in the industry. This body of work is invaluable to anyone leading a Professional Services practice."

Chad Williams

Vice President, Services and Renewals
Advent Software

"The PS Maturity Benchmark report is an outstanding resource that serves as the information backbone I use to manage our PS Practice including: revenue and profitability goal setting; billable utilization targets; and services pricing establishment. The key metrics included in this report provide the ruler by which our organization is measured."

Brandon Walsh

VP Professional Services
Clearpath Solutions Group