• SPI Research’s 13th-annual Professional Services Maturity™ Benchmark survey!

    It is time to complete the 2020 Professional Services Maturity™ Benchmark Survey! Each year SPI Research segments the data into different vertical markets, regions, organization sizes and a host of other metrics to enable your organization to compare itself to your peers. The benchmark helps PS leaders better plan for the year ahead, and prepare more accurate forecasts with greater certainty of the work that lies ahead.

    Please complete the survey (web-based or Excel) by November 30th and receive a FREE copy of the 2020 PS Maturity™ Benchmark (worth $1,995).
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  • The 2019 Professional Services Maturity™ Benchmark Report

    Service Performance Insight (SPI Research) proudly introduces its 12th annual benchmark – The 2019 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry provides in-depth analysis gleaned from 3,560 PS organizations over the last twelve years. The report contains 216 pages with 235 insightful charts and graphs; analysis of 160 key performance indicators (KPIs) including detailed income statements. The benchmark covers ten global PS vertical markets: IT Consulting, Software PS, Management Consulting, Architects and Engineers, SaaS, VARs (Value-added Resellers), Hardware (and Networking), Accountancies, Marketing and Advertising and Other PS. Analysis is provided by vertical, geography and size of organization.
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  • The 2018 PS Global Pricing, Compensation and Utilization Report

    The 2018 Professional Services Global Pricing, Compensation and Utilization Report provides analysis of target and realized bill rates, compensation and utilization across a broad range of professional service verticals, geographies and job levels around the globe. Based on survey data from 156 Professional Service organizations, representing more than 11,000 consultants, this independent study profiles published and realized bill rates, base and variable compensation and billable utilization across 12 job roles. It provides an unprecedented view of Professional Service workforce distribution and composition by industry segment through an analysis of organization structures for various service segments including Advertising, Media and Publishing; Architects and Engineers; Management Consulting; IT Consulting and Software and SaaS technology services.
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  • 2017 PSA End-user Survey Report

    The 2017 Professional Services Automation (PSA) End-user Survey Report

    SPI Research conducted a comprehensive end-user survey on 68 organizations using PSA solutions. The survey asked both quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
    PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver. PSA use in the past decade has expanded significantly beyond early adopters in technology and consulting firms. Now organizations in almost every industry are starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost.

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  • Professional Services Maturity™ Scorecard

    Service Performance Insight proudly announces the PS Maturity™ Scorecard.

    Service Performance Insight's PS Maturity Scorecard™ is for PS leaders and executives who want to benchmark and compare their consulting business performance to the world’s leading benchmark of over 2,000 firms. It uses SPI’s research-based PS Maturity Model™ to focus on five service performance pillars – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations. At the end of the project, leaders will not only understand the PS Maturity™ model, but will also have the tools to identify, frame, and prioritize strategic improvement priorities required to accelerate performance.
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  • The PS Sales and Marketing Maturity™ Benchmark

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.

    This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
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  • Check Out Our Latest Research

  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 project- and services-driven organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    • Leadership – Vision, Strategy and Culture
    • Client Relationships
    • Human Capital Alignment
    • Service Execution
    • Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

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  • Take the 2020 PS Maturity Benchmark Survey!

    It’s that time of year again – Take 13th annual Professional Services Maturity™ Benchmark survey!

    If you are the leader of a Professional Services organization – it is time to complete the 2020 Professional Services Maturity™ Benchmark Survey! For the past 13 years, Service Performance Insight has surveyed and benchmarked over 4,000 project- and service-driven organizations. This benchmark has helped over 25,000 organizations better assess performance, and initiate plans for improvement. Each year SPI Research segments the data into different vertical markets, regions, organization sizes and a host of other metrics to enable your organization to compare itself to your peers.

    If you are running a service organization:

    • Do you know how your organization stacks up against industry metrics?
    • Do you have the industry data you need to support your strategy?
    • Can you objectively quantify your organization’s strengths and weaknesses to create an actionable business plan?
    • Do you know where you should invest to yield the highest impact?

    The 2020 report promises to offer even more insight and analysis into the market with a view into the key success factors that drive exceptional performance.

    Firms that complete the survey by November 30th, 2019 will be rewarded by receiving a free copy of the 2020 PS Maturity Model™ benchmark report (valued at $1,995) when it is published in February 2020.

    Go to the 2020 PS Maturity Survey Page