2013 Professional Services Maturity™ BenchmarkThe 2013 Professional Services Maturity™ Benchmark report is a comprehensive study of the global professional service industry. It provides in-depth analysis gleaned from over 1,000 PS organizations representing over 250,000 consultants worldwide.
The Service Lifecycle Management Maturity Model™Service Performance Insight proudly announces publication of the 2012 Service Lifecycle Management Maturity Model™ benchmark report.
The 2011 PS Global Pricing ReportThe 2011 Professional Services Global Pricing Report is a 106 page study that contains analysis of list price and realized bill rates across a broad range of professional service verticals, geographies and job levels around the globe. 200 organizations participated in the study. It analyzes the growing trend toward more off-site consulting delivery and the prevalence of different pricing structures: time and materials, fixed-price and shared risk/performance based.
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Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 6,000 service and project-oriented organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
234 firms representing over 52,000 consultants completed this year's Professional Services Maturity™ Benchmark survey.
If you are running a service organization: