• Take SPI’s 2014 Professional Services Maturity™ Benchmark survey - Last Week!

    Service Performance Insight’s annual benchmark helps Professional Services organizations diagnose and improve performance. The survey contains 200 important Key Performance Indicators (KPIs) and segments the results by PS market and size.

    Metrics are focused on specific roles within the PSO (Leadership, Sales and Marketing, Human Resources, Service Delivery and Finance and Operations). Over 6,000 organizations around the world use this report for business planning and competitive comparison. This report provides insights into the trends and hot growth areas within the PS market.
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  • The PS Sales and Marketing Maturity™ Benchmark

    Service Performance Insight proudly announces publication of the 2013 Professional Services Sales and Marketing Maturity™ benchmark report.

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback. This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
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  • 2013 Professional Services Maturity™ Benchmark

    The 2013 Professional Services Maturity™ Benchmark report is a comprehensive study of the global professional service industry. It provides in-depth analysis gleaned from over 1,000 PS organizations representing over 250,000 consultants worldwide.

    The report contains 211 pages with 268 insightful charts and graphs, analysis of 196 key performance metrics, base, variable compensation and revenue targets for 12 job titles, eight PS vertical markets: Advertising/Marketing, Architecture/Engineering, IT Consulting, Management Consulting, PS within Hardware, PS within SaaS and Software companies; and other PS, detailed income statements and expense ratios by geography; PS vertical and organization size.
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  • The 2011 PS Global Pricing Report

    The 2011 Professional Services Global Pricing Report is a 106 page study that contains analysis of list price and realized bill rates across a broad range of professional service verticals, geographies and job levels around the globe. 200 organizations participated in the study. It analyzes the growing trend toward more off-site consulting delivery and the prevalence of different pricing structures: time and materials, fixed-price and shared risk/performance based.

    The report provides an unprecedented view of workforce distribution and composition by industry segment through an analysis of Professional Services organization structures for Management Consulting; IT Consulting; Software and SaaS; and Hardware and Networking Professional Services.
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  • Check Out Our Latest Research

  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 6,000 service and project-oriented organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    • Leadership – Vision, Strategy and Culture
    • Client Relationships
    • Human Capital Alignment
    • Service Execution
    • Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

  • The 2014 PS Maturity Benchmark Survey

    It's the last week!  It’s that time of year again – time for the 7th annual Professional Services Maturity™ Benchmark! Over 1,500 professional services organizations (PSOs) have participated in this important research over the past six years.

    If you are running a service organization:

    • Do you know how your organization stacks up against industry
      metrics?
    • Do you have the industry data you need to support your strategy?
    • Can you objectively quantify your organization’s strengths and weaknesses to create an actionable business plan?
    • Do you know where you should invest to yield the highest impact?

    The 2014 report promises even more insight and analysis into the market with a view of the key success factors that drive exceptional performance.

    Click here to learn more about the survey

    You will receive a free copy of the 2014 PS Maturity™ Benchmark Report ($995 retail) when it is published in February, 2014 by completing the survey by December 15th, 2013.