SPI Research | Accelerate Service Productivity & Profit

"Once again, you’ve provided a great resource to the industry. The maturity model and benchmark report have provided us a roadmap of improvements to influence many KPIs we now measure, and it’s also been instrumental to internally communicating our performance relative to the industry. Since we began benchmarking ourselves in 2010, we’ve averaged over 22% annual revenue growth and an amazing 92% annual growth in margin. You are heroes for making us heroes!"
Darin Byrne
Sr. Director, Professional Services
Wolters Kluwer Financial Services

"The PS Maturity Benchmark is a core input to our business planning process. It allows us to understand and explain the trends within our industry and provides us with the credibility to set the right KPIs and annual targets. Most benchmark reports only scratch the surface - the SPI report drills down and slices the data to allow a deep understanding of the most important levers in our PS business."
Michael Stamler
Vice President, Global Customer Services
North Plains

"As a growing professional services firm, the very detailed information found within the survey have been extremely valuable for benchmarking ourselves and guiding us on what areas of our business require investment for improvement. Thank-you for this high quality resource!"
Marco Formaggio
Managing Director
BluLeader Pty Ltd

"As a small company, we were not sure if we could extract value from the SPI Professional Services Benchmark. However, we found valuable insights on the consulting market, an understanding for how we fit, and hard-facts that will help us with decision-making, i.e., information that we can use in the near- and long-term. For example, we were able to gain insights that will help to customize, position, and market our services. I am pleasantly surprised by the depth, breadth, and value of the information in the SPI Professional Services Benchmark."
Gloria J. Miller
Principal & Managing Consultant,
Maxmetrics

"I have found the type of information in the 2013 PS Maturity™ Benchmark report to be invaluable for helping to continue building out a top-caliber professional services team, especially given all the changes that we continue to see in the PS marketplace. It has helped us to identify gaps in our services organization and has presented us with the hard data needed to support opportunities for continuing improvements & growth in our service delivery, especially in areas that are evolving rapidly."
Tony Gray
Director, North American Consulting Services
Webtrends

"I have reviewed this year’s PS Maturity Benchmark. Again, you have raised the bar. This year’s report is an encyclopedia of the state of the PS industry, what differentiates the leaders from the middle of the pack, and methods and investments that can be undertaken to achieve best of breed PS status. There are a variety of paths to PS success, and you provide a roadmap that delineates alternative paths. Congratulations."
Mike Alsup
Sr. Vice President
Gimmal

"Every year we look forward to the PS Maturity Benchmark report. We have a strong internal focus on continuous process improvement, and the report provides valuable insight and analysis that we leverage to improve our professional services delivery."
Steve Canfield
VP of Professional Services
BlueCielo ECM Solutions

"We really have learned to count on the annual benchmark report to measure our progress and prioritize our investments. The information is directly useful to me in running the company today, and also as we have evolved the business from a pure staffing to a primarily professional services organization. The breadth of information and the unmatched quality has been critical in making good decisions, faster. It also offers peace of mind to have data backing up options and decisions. There is no better place to get such a comprehensive overview for the professional services industry. Thank you!"
Steven Laine
President
Futurestate

"Over the years the PS Benchmark has taken the role within Griffiths Waite of a Non Exec Board Member with advice being sought as to trends, comparisons and gaps within our planning. Each year another nugget of innovation or best business practice is uncovered and presented in a very useable format."
Ian Heathcock
Business Development Director
Griffiths Waite

"SPI’s PS Maturity Benchmark provides core inputs that as an embedded PSO we are challenged to uncover elsewhere."
David Shimberg
Director, Global Services Marketing
BMC Software

"The PS Benchmark’s quantity and quality of data is unparalleled in the industry. I have found it to be an invaluable resource for all aspects of strategic planning, and am constantly using it as a best-practices / benchmark reference tool as we take our organization from good to great in terms of processes, systems and human capital."
Andrew Fletcher
Vice President
Business & Decision North America

About SPI Research

Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 6,000 service and project-oriented organizations to chart their course to service excellence.

The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
- Leadership – Vision, Strategy and Culture
- Client Relationships
- Human Capital Alignment
- Service Execution
- Finance and Operations
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
The 2013 Professional Services Maturity Model Survey

234 firms representing over 52,000 consultants completed this year's Professional Services Maturity™ Benchmark survey.

If you are running a service organization:
- Do you know how your organization stacks up against industry metrics?
- Do you have the industry data you need to support your strategy?
- Can you objectively quantify your organization’s strengths and weaknesses to create an actionable business plan?
- Do you know where you should invest to yield the highest impact?

About SPI Research

The 2013 Professional Services Maturity Model Survey

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About SPI Research

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