Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 project- and services-driven organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
Service Performance Insight celebrates its 11th annual benchmark report – The 2018 PS Maturity™ Benchmark! 456 firms representing over 158,000 consultants from around the world participated in this benchmark. The 2018 report offers over a decade’s worth of insight and analysis into the market with a view into the key success factors that drive exceptional performance.
If you run a service organization:
The 2018 report promises to offer even more insight and analysis into the market with a view into the key success factors that drive exceptional performance.