The 2018 Professional Services Maturity™ Benchmark ReportService Performance Insight (SPI Research) proudly introduces its 11th annual benchmark – The 2018 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry. It provides in-depth analysis gleaned from over 3,000 PS organizations over the last twelve years. The report contains 231 pages with 239 insightful charts and graphs; analysis of 160 key performance indicators (KPIs) including detailed income statements. The benchmark covers ten global PS vertical markets: IT Consulting, Software PS, Management Consulting, Architects and Engineers, SaaS, Government Contractors, Hardware (and Networking), Accountancies, Marketing and Advertising and Other PS. Analysis is provided by vertical, geography and size of organization.
The 2017 Professional Services Automation (PSA) End-user Survey ReportSPI Research conducted a comprehensive end-user survey on 68 organizations using PSA solutions. The survey asked both quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
The 2015 PS Global Pricing ReportThe 2015 Professional Services Global Pricing Report is a 91-page study that contains analysis of list price and realized bill rates across a broad range of professional service verticals, geographies and job levels around the globe. 140 organizations participated in the study representing almost 12,000 billable consultants. It analyzes the growing trend toward more off-site consulting delivery and the prevalence of different pricing structures: time and materials, fixed-price and shared risk/performance based.
Professional Services Maturity™ ScorecardService Performance Insight proudly announces the PS Maturity™ Scorecard.
The PS Sales and Marketing Maturity™ BenchmarkThe service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.
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Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 project- and services-driven organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.