• 2014 Professional Services Maturity™ Benchmark

    SPECIAL DISCOUNT - The 2014 Professional Services Maturity™ Benchmark Report.

    The 2014 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional service industry provides in-depth analysis gleaned from 1,297 PS organizations over the last seven years.

    The report contains 184 pages with 227 insightful charts and graphs; analysis of 200 key performance indicators (KPIs); base and variable compensation for 12 job titles; eight PS vertical markets: Advertising/Marketing, Architecture/Engineering, IT Consulting, Management Consulting, PS within Hardware, PS within SaaS and Software companies; and detailed income statements.
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  • 2014 Professional Services Maturity™ Scorecard

    Service Performance Insight proudly announces the 2014 PS Maturity™ Scorecard.

    Service Performance Insight's PS Maturity Scorecard™ is for PS leaders and executives who want to benchmark and compare their consulting business performance to the world’s leading benchmark of over 1,500 firms. It uses SPI’s research-based PS Maturity Model™ to focus on five service performance pillars – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations. At the end of the project, leaders will not only understand the PS Maturity™ model, but will also have the tools to identify, frame, and prioritize strategic improvement priorities required to accelerate performance.
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  • The PS Sales and Marketing Maturity™ Benchmark

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.

    This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
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  • The 2011 PS Global Pricing Report

    The 2011 Professional Services Global Pricing Report is a 106 page study that contains analysis of list price and realized bill rates across a broad range of professional service verticals, geographies and job levels around the globe. 200 organizations participated in the study. It analyzes the growing trend toward more off-site consulting delivery and the prevalence of different pricing structures: time and materials, fixed-price and shared risk/performance based.

    The report provides an unprecedented view of workforce distribution and composition by industry segment through an analysis of Professional Services organization structures for Management Consulting; IT Consulting; Software and SaaS; and Hardware and Networking Professional Services.
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  • Check Out Our Latest Research

  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    • Leadership – Vision, Strategy and Culture
    • Client Relationships
    • Human Capital Alignment
    • Service Execution
    • Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

  • 2015 PS Maturity BenchmarkTM

    Get ready for the 2015 PS Maturity Benchmark Report

    We are just about to publish the 8th annual Professional Services Maturity™ Benchmark!  If you are running a service organization:

    • Do you know how your organization stacks up against industry metrics?
    • Do you have the industry data you need to support your strategy?
    • Can you objectively quantify your organization’s strengths and weaknesses to create an actionable business plan?
    • Do you know where you should invest to yield the highest impact?

    In early February we will publish the 2015 PS Maturity Model™ Benchmark report (current list price of $995).  Stay tuned for more information.