Driving service excellence and profitability for professional service organizations

SPI Research boosts PSOs’ productivity and profitability with proven PS maturity model

At Service Performance Insight (SPI), we’re passionate about helping professional service organizations (PSOs) achieve extraordinary results. Since 2007, we’ve been empowering PSOs with the PS Maturity Model™, a proven framework used by over 50,000 organizations worldwide to boost productivity and profitability.

Our model focuses on five key areas — Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations — guiding organizations toward service excellence.

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profitability increase by moving from Level 2 to Level 5
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Why Maturity Matters
the data proves it, maturity = profitability

PSOs that operate at higher maturity levels consistently outperform their peers in revenue growth, profitability, and operational efficiency. The data is clear: firms that invest in improving their maturity see direct financial benefits.

SPI Research’s Professional Services Maturity Model™ has tracked over 8,000 firms, and the results speak for themselves. Firms at the highest maturity levels report:

✅ 739% higher revenue growth than their lowest-maturity peers
✅ 537% higher profit margins
✅ 71% higher billable utilisation

The difference between firms that thrive and those that struggle isn’t market conditions—it’s maturity.

High-maturity organisations have:

  • Stronger financial controls
  • More efficient resource utilisation
  • Better client retention
  • Data-driven decision-making
 

What Sets SPI Apart?

We combine real-world experience with powerful analytics to uncover improvement opportunities and drive meaningful change. Most importantly, we partner closely with our clients, valuing their insights to co-create innovative management processes that fuel success.

We provide you with insights that drive professional services success

At SPI Research, we’re at the forefront of Professional Services Market research, showing how people, processes, and technology align to deliver exceptional results. For nearly two decades, we’ve identified trends, established benchmarks, and showcased best practices to drive the technology services sector forward.

Our cutting-edge reports and actionable frameworks empower service leaders to make smarter decisions, uncover hidden opportunities, and embrace meaningful change. With a trusted third-party perspective, we provide the insights needed to optimize IT solutions from development to deployment.

Our range of market intelligence reports that will help improve your business

Our Clients

We have worked with thousands of Professional Service Organisations over two decades

Client Comments

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Latest News

The 2025 Professional Services Maturity Benchmark

The 18th Annual Professional Services Maturity™ Benchmark Report is out now.

Professional Services Consultancy Partnership

SPI Research is proud to announce a partnership with the 1801 Consulting Group

Dave Hofferberth will present Breaking Through Barriers: Insights from the 2025 PS Maturity Benchmark.

Dave Hofferberth will present Breaking Through Barriers:  Insights from the 2025 PS Maturity Benchmark.

Cheers to Progress: 2024 Year in Review and What’s Next for Professional Services Firms.

Cheers to Progress: 2024 Year in Review and What’s Next for Professional Services Firms.