Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 50,000 project- and services-driven organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
Check out SPI's Privacy Policy
The Professional Services Maturity Benchmark provides clear metrics and guidance on over 150 key performance measurements. SPI Research likes to say, “Running a service organization is a game of singles and doubles. Small percentage improvements in just a few key performance areas can have dramatic bottom-line results.” PS executives often feel isolated and have a limited support base to rely on for advice. The Professional Services Maturity Benchmark and score-carding process takes the guesswork out of metrics. Completing the PS Maturity survey can highlight new avenues for improvement and enable PSOs to conduct their own self-assessment. Over 500 firms have participated already (about 120 more than last year at this time). We have the potential for 800 this year! Please don't forget to complete the survey. Did you know:
Firms that complete the survey by December 8th, 2023, will be rewarded by receiving a free copy of the 2024 PS Maturity™ Benchmark report (valued at $2,495) when it is published in February 2024. |