• 2025 Professional Services Maturity™ Benchmark Survey

    The 18th annual Professional Services Maturity™ Benchmark Survey is open!

    The 18th annual Professional Services Maturity™ Benchmark Survey is now open! Since its inception 18 years ago, the survey has seen participation from over 7,000 firms, with 575 joining last year alone. We aim to reach 8,000 this year! Your support is essential for this research. By fully completing the 2025 PS Maturity™ Benchmark survey (click here to go to the Survey Monkey web-based survey or download the Excel questionnaire), you'll receive a complimentary copy of the 2025 PS Maturity™ Benchmark, valued at $2,495 upon its release in February.
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  • 2024 The Impact of Artificial Intelligence on Professional Services Report

    2024 The Impact of Artificial Intelligence on Professional Services Report

    SPI Research, the leading provider of Professional Services (PS) research, published the 2024 The Impact of Artificial Intelligence (AI) on Professional Services. The 57-page report, a unique resource, offers data-based guidance for professional services executives. It includes 30 informative tables and graphics illustrating how AI and Generative AI reshape the Professional Services Market. Data was taken from 103 firms. SPI Research expects artificial intelligence (AI) to impact your operations profoundly. But which processes will be optimized? How will it be done? What kind of tools will your software vendors give you to help improve? Will your organization sell AI to your clients? These are just a few of the questions answered.
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  • 2024 Project-based ERP Report

    The 2024 Project-based ERP Report

    Service Performance Insight (SPI Research) proudly introduces the 2024 Project-based ERP report. SPI Research has seen an acceleration in the use of Project-based ERP. Software-as-a-service (SaaS), the Cloud, and new Artificial Intelligence (AI) capabilities have helped drive growth. Coupled with the need for greater information security, integration, and better process automation across PSOs, Project-based ERP became a strong preference for the Professional Services market. The 50-page report provides data-based guidance for professional services executives with 29 informative graphics and tables supporting strategic initiatives to improve organizational performance by implementing Project-based ERP solutions. Data used in this report was taken from 2,898 firms over the past five years.
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  • The 2024 Professional Services Maturity™ Benchmark Report

    Service Performance Insight (SPI Research) proudly introduces its 17th annual benchmark – The 2024 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry provides in-depth analysis gleaned from 575 PS organizations and over 6,500 over the last 17-years. The report contains 229 pages with over 250 insightful charts and graphs; analysis of 155+ key performance indicators (KPIs) including detailed income statements. The benchmark covers eight global PS vertical markets: IT Consulting, Management Consulting, PS within SaaS, PS within Software, Architects and Engineers, Agencies, Healthcare PS and other PS. Analysis is provided by vertical, geography and size of organization.
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  • The 2023 PS Talent Benchmark Report

    The 122-page report consists of over 100 figures and tables, and examines base and variable compensation, attrition, billable utilization and bill rates across 12 job roles. Workforce composition, cost and revenue are profiled by service industry segments (such as IT, management consulting, architecture/engineering, SaaS PS) as well as by geography (Americas, Europe). 137 firms frow around the world were surveyed, representing over 50,000 consultants. The study was conducted from May – July, 2023. The report sells for $995.
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  • 2022 PSA End-user Survey Report

    The 2022 Professional Services Automation (PSA) End-user Survey Report

    SPI Research conducted an end-user survey on 88 billable PS organizations using PSA solutions. The survey asked quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
    PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver. PSA use in the past decade has expanded significantly beyond early adopters in technology and consulting firms. Now organizations in almost every industry are starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost. As all industries move toward more knowledge and project-driven work, the PSA market will continue to expand.
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  • SPI Research’s Human Capital Management (HCM) Survey Report

    The 45-page report consists of 46 figures and tables, and highlights some of the trends in HCM use, most notable its movement to the Cloud. The average firm size was 446 employees, and the organizations showed an annual profit of 11.6%. These organizations, on average, showed an annual profit increase of over $1 mm as a result of the benefits provided by HCM, namely a reduction in the total time to hire, train and make consultants billable, reduced employee attrition, and higher billable utilization though optimized staffing levels. The report sells for $595.


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  • The PS Sales and Marketing Maturity™ Benchmark

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.

    This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
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  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting, and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. This industry-leading performance improvement tool, used by over 50,000 project- and service-driven organizations, is proven to chart the course to service excellence, making it an invaluable asset for any PSO.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    1. Leadership
    2. Client Relationships
    3. Talent
    4. Service Execution
    5. Finance and Operations

     

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We diagnose areas for improvement and provide the business value of change. More importantly, we value our clients' insights and collaborate to create new management processes that transform and ignite performance.

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  • Take the 2025 PS Maturity Benchmark Survey!

    In 2007, SPI introduced the PS Maturity Model™ as a planning and management framework. Now an industry-leading tool, it guides over 50,000 service-oriented organizations toward excellence. Over 18 years, more than 7,000 professional services organizations (PSOs) have joined this significant research. The upcoming 2025 report promises deeper insights into market trends and key success factors for consulting, further demonstrating the enduring value of the PS Maturity Model™.

    Emerging AI capabilities are transforming PSOs, prompting changes in talent retention, remote service delivery, service expansion, and data collection. With yearly shifts in metrics, 2025 will differ from 2024, requiring adaptation and planning. The Professional Services Maturity™ Benchmark continues to assist organizations in boosting productivity and profitability.

    If you're managing a service organization:

    • Are you ready for AI and ML integration?
    • How will AI affect your operations and clients?
    • How does your organization compare to industry standards?
    • Do you possess the necessary industry data to support strategic decisions?
    • Can you objectively assess your strengths and weaknesses for
      actionable planning?
    • Where should you invest for maximum impact?

    PS executives turn to Service Performance Insight annually for comparative analysis, emerging trends, and best practices. The Professional Services Maturity™ Benchmark offers a foundation for comparison and a strategy for enhancement.