Driving service excellence and profitability for professional service organizations

SPI Research boosts PS productivity and profitability with the Professional Services Maturity Model™ – now strengthened by SPI Inside™ AI insights

At Service Performance Insight (SPI), founded in 2006, we’re passionate about helping professional services organizations achieve extraordinary results. Since 2007, we’ve empowered firms with the PS Maturity Model™, a proven performance framework used by more than 50,000 organizations each year to drive productivity and profitability.

Today, SPI Inside™ brings AI-driven benchmarking intelligence directly into the systems PS organizations use every day – extending the reach of our five-pillar model across Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations.

organizations every year use our maturity model
0
benchmarks submitted
0
profitability increase by moving from Level 2 to Level 5
0 x
critical metrics benchmarking you against your peers
0

Why Maturity Matters
the data proves it, maturity = profitability

PSOs that operate at higher maturity levels consistently outperform their peers in revenue growth, profitability, and operational efficiency. The data is clear: firms that invest in improving their maturity see direct financial benefits.

SPI’s Professional Services Maturity Model™ has tracked over 9,000 firms, and the results speak for themselves. Firms at the highest maturity levels report:

✅ 433% higher revenue growth than their Level 2 peers
✅ 265% higher profit margins
✅ 36.4% greater billable utilization

The difference between firms that thrive and those that struggle isn’t simply market conditions, it’s their PS maturity vs the market.

High-maturity organizations have:

  • Stronger financial controls
  • More efficient resource utilization
  • Better client retention
  • Data-driven decision-making
 

Our range of market intelligence reports
that will help improve your business

What Sets SPI Apart?

We combine real-world experience with powerful analytics to uncover improvement opportunities and drive meaningful change. Most importantly, we partner closely with our clients, valuing their insights to co-create innovative management processes that fuel success.

We provide you with insights that drive professional services success

At SPI Research, we’re at the forefront of Professional Services Market research, showing how people, processes, and technology align to deliver exceptional results. For nearly two decades, we’ve identified trends, established benchmarks, and showcased best practices to drive the technology services sector forward.

Our cutting-edge reports and actionable frameworks empower service leaders to make smarter decisions, uncover hidden opportunities, and embrace meaningful change. With a trusted third-party perspective, we provide the insights needed to optimize IT solutions from development to deployment.

Our Clients

We have helped both Professional Services firms and Embedded Services teams within SaaS companies drive performance and growth for over two decades.

Client Comments

Latest News

Report release for the 2025 Impact of AI on Professional Services

Benchmark Published: 2025’s Impact of AI on Professional Services Benchmark

Join Dave Hofferberth and Srikrishnan Ganesan as they unpack the key predictions and trends that will define PSA and the services landscape in 2026 and beyond. If you lead a PS org or manage delivery, this session will help you pressure-test your plans for the year ahead. Register now: https://lnkd.in/gGQ2VYcQ

The 2026 PSA Outlook: Predictions & Trends Every Services Leader Must Know

Introducing SPI Inside™ SPI Inside is our new embedded benchmarking engine – designed to bring SPI’s proprietary performance data directly into the tools that power the professional services industry.

SPI Inside: AI Promised Productivity. Data Quality Still Holds the Keys.

Service Productization Benchmark, Productization: Promise, Plateau, or the path ahead for Services?

SPI Releases 2025’s Service Productization Benchmark