The 2022 Professional Services Automation (PSA) End-user SurveySPI Research is now conducting a Professional Services Automation (PSA) end-user survey. The survey, which occurs every five-years, asks both quantitative and qualitative questions regarding why firms select PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looks at both pre- and post-PSA deployment to provide the true economic value of PSA. PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver. PSA use in the past five years has expanded significantly beyond early adopters in technology and consulting firms. Now organizations in almost every industry have begun to adopt PSA to deliver projects and services more efficiently while accurately tracking time and cost. As all industries move toward more knowledge and project-driven work, the PSA market will continue to expand.
The 2022 Professional Services Maturity™ Benchmark ReportService Performance Insight (SPI Research) proudly introduces its 15th annual benchmark – The 2022 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry provides in-depth analysis gleaned from over 6,000 PS organizations over the last fifteen years. The report contains 202 pages with 347 insightful charts and graphs; analysis of 140+ key performance indicators (KPIs) including detailed income statements. The benchmark covers eight global PS vertical markets: IT Consulting, Management Consulting, PS within SaaS, PS within Software, Architects and Engineers, Marketing and Advertising, Accountancies, and Other PS. Analysis is provided by vertical, geography and size of organization.
The 2020 PS Talent Benchmark ReportThis important 108-page study profiles talent priorities, the move to virtual service delivery, level of employee investment and the impact of business applications. The study provides analysis of target and realized bill rates, compensation and utilization across a broad range of professional service verticals, geographies and job levels around the globe. It provides an unprecedented view of Professional Services workforce distribution and composition by industry segment through an analysis of organization structures for various service segments including IT Consulting; Management Consulting; Architects and Engineers and embedded service organizations within technology companies.
SPI Research’s Human Capital Management (HCM) Survey ReportThe 45-page report consists of 46 figures and tables, and highlights some of the trends in HCM use, most notable its movement to the Cloud. The average firm size was 446 employees, and the organizations showed an annual profit of 11.6%. These organizations, on average, showed an annual profit increase of over $1 mm as a result of the benefits provided by HCM, namely a reduction in the total time to hire, train and make consultants billable, reduced employee attrition, and higher billable utilization though optimized staffing levels. The report sells for $595.
The 2017 Professional Services Automation (PSA) End-user Survey ReportSPI Research conducted a comprehensive end-user survey on 68 organizations using PSA solutions. The survey asked both quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
Professional Services Maturity™ ScorecardService Performance Insight proudly announces the PS Maturity™ Scorecard.
The PS Sales and Marketing Maturity™ BenchmarkThe service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 project- and services-driven organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
Conducted every five years this survey is designed to better understand every aspect of PSA solutions. From why PSA was purchased to how it is used to the benefits achieved, this study will help project- and services-based organizations better understand how PSA can be used to accomplish both strategic and tactical goals.
Much has changed over the past five years – from COVID to the great resignation to how professional services are sold and delivered. Firms in every professional services market now depend on PSA to optimize services, and this study is designed to show how they do it.
If you complete the survey by August 1, 2022, you will be rewarded with a free copy of the 2022 PSA End-user Survey report (valued at $595) when it is published in September 2022. In September, we begin surveying for the 2023 Professional Services Maturity™ Benchmark study, so we have a fast turnaround-time for this project.