We Accelerate Service

About SPI Research

Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 project- and services-driven organizations to chart their course to service excellence.

The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

Leadership – Vision, Strategy and Culture

Client Relationships

Human Capital Alignment

Service Execution

Finance and Operations

SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

Privacy Policy

SPI Privacy Policy

You may have received dozens of emails regarding newly enacted European General Data Protection Regulations (GDPR). As a leading independent research organization, Service Performance Insight, LLC has always protected the personal and business information you share with us. We maintain the personal and business research survey information you share with us with the highest levels of confidentiality. None of that has changed, but we have updated our Privacy Policy so you can see the details of how we collect, use and protect your personal data and your rights in relation to it by clicking on the button below.