Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 project- and services-driven organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
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Service Performance Insight celebrates its 16th annual benchmark report – The 2023 PS Maturity™ Benchmark!
A record 709 firms representing over 430,000 consultants from around the world participated in this benchmark. The 2023 report offers over 16 years’ worth of insight and analysis into the market with a view into the key success factors that drive exceptional performance.
For professional service organizations, 2022 should have been a year to get back to “normal.” But there is no normal. Global events including inflation, supply chain dysfunction, war and yes, COVID in China, all impacted the global economy.
Professional services organizations (PSOs) did their best and improved on both growth (10.4%) and profit (16.1%) as the market had a solid year. However, most of the major performance metrics went down, which should cause concern for the market.
The Professional Services Maturity™ Benchmark provides clear metrics and guidance on over 145 key performance measurements. The report is designed to enable PS leaders to self-assess their organizations to determine where they should begin performance improvement initiatives. The Professional Services Maturity™ Benchmark and score-carding process takes the guesswork out of metrics. Completing the PS Maturity™ survey can highlight new avenues for improvement and enable PSOs to conduct their own self-assessment.