• The 2021 Professional Services Maturity™ Benchmark Report

    Service Performance Insight (SPI Research) proudly introduces its 14th annual benchmark – The 2021 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry provides in-depth analysis gleaned from over 6,000 PS organizations over the last thirteen years. The report contains 187 pages with 207 insightful charts and graphs; analysis of 150+ key performance indicators (KPIs) including detailed income statements. The benchmark covers ten global PS vertical markets: IT Consulting, Management Consulting, PS within SaaS, PS within Software, Architects and Engineers, Marketing and Advertising, VARs (Value-added Resellers), Accountancies, Managed Services and Other PS. Analysis is provided by vertical, geography and size of organization.
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  • The 2020 PS Talent Benchmark Report

    This important 108-page study profiles talent priorities, the move to virtual service delivery, level of employee investment and the impact of business applications. The study provides analysis of target and realized bill rates, compensation and utilization across a broad range of professional service verticals, geographies and job levels around the globe. It provides an unprecedented view of Professional Services workforce distribution and composition by industry segment through an analysis of organization structures for various service segments including IT Consulting; Management Consulting; Architects and Engineers and embedded service organizations within technology companies.
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  • SPI Research’s Human Capital Management (HCM) Survey Report

    The 45-page report consists of 46 figures and tables, and highlights some of the trends in HCM use, most notable its movement to the Cloud. The average firm size was 446 employees, and the organizations showed an annual profit of 11.6%. These organizations, on average, showed an annual profit increase of over $1 mm as a result of the benefits provided by HCM, namely a reduction in the total time to hire, train and make consultants billable, reduced employee attrition, and higher billable utilization though optimized staffing levels. The report sells for $595.


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  • 2017 PSA End-user Survey Report

    The 2017 Professional Services Automation (PSA) End-user Survey Report

    SPI Research conducted a comprehensive end-user survey on 68 organizations using PSA solutions. The survey asked both quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
    PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver. PSA use in the past decade has expanded significantly beyond early adopters in technology and consulting firms. Now organizations in almost every industry are starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost.

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  • Professional Services Maturity™ Scorecard

    Service Performance Insight proudly announces the PS Maturity™ Scorecard.

    Service Performance Insight's PS Maturity Scorecard™ is for PS leaders and executives who want to benchmark and compare their consulting business performance to the world’s leading benchmark of over 2,000 firms. It uses SPI’s research-based PS Maturity Model™ to focus on five service performance pillars – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations. At the end of the project, leaders will not only understand the PS Maturity™ model, but will also have the tools to identify, frame, and prioritize strategic improvement priorities required to accelerate performance.
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  • The PS Sales and Marketing Maturity™ Benchmark

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.

    This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
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  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 project- and services-driven organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    1. Leadership – Vision, Strategy and Culture
    2. Client Relationships
    3. Human Capital Alignment
    4. Service Execution
    5. Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

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  • The 2021 PS Maturity Benchmark

    Service Performance Insight celebrates its 14th annual benchmark report – The 2021 PS Maturity™ Benchmark!

    2021 PS Maturity Benchmark561 firms representing over 300,000 consultants from around the world participated in this benchmark.  The 2021 report offers over a decade’s worth of insight and analysis into the market with a view into the key success factors that drive exceptional performance.

    2020 was a strange and challenging year for Professional Services with a global pandemic and US elections, which led to uncertainly in the market.  A year ago, SPI Research highlighted that after an exceptional 2019, there would be smooth sailing in 2020.  Ouch!  Leading firms did quite well in 2020 – they grew and invested in their employees.  Unfortunately, an equal number of firms suffered, and if they survive, they enter 2021 working even harder to catch up.  Many were acquired by their more successful brethren as economies of scale are working to drive market consolidation.  

    The Professional Services Maturity™ Benchmark provides clear metrics and guidance on over 160 key performance measurements.  SPI Research likes to say, “Running a service organization is a game of singles and doubles.”  Small percentage improvements in just a few key performance areas can have dramatic bottom-line results.  PS executives often feel isolated and have a limited support base to rely on for advice.  The Professional Services Maturity™ Benchmark and score-carding process takes the guesswork out of metrics.  Completing the PS Maturity™ survey can highlight new avenues for improvement and enable PSOs to conduct their own self-assessment. 

     Click here to purchase the report