• 2024 Professional Services Artificial Intelligence (AI) Survey

    Take the 2024 Professional Services Artificial Intelligence (AI) Survey

    SPI Research expects artificial intelligence (AI) to impact your operations profoundly. But which processes will be optimized? How will it be done? What kind of tools will your software vendors give you to help improve? Will your organization sell AI to your clients? These are just a few of the questions many want answered. Completing the survey will help both the PS market and the organizations you serve. It will provide insight on how to take advantage of AI. We hope you can share your valuable insights. Given the timing, only an Excel questionnaire will be used for this survey. Please take the time to participate.
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  • 2024 Project-based ERP Report

    The 2024 Project-based ERP Report

    Service Performance Insight (SPI Research) proudly introduces the 2024 Project-based ERP report. SPI Research has seen an acceleration in the use of Project-based ERP. Software-as-a-service (SaaS), the Cloud, and new Artificial Intelligence (AI) capabilities have helped drive growth. Coupled with the need for greater information security, integration, and better process automation across PSOs, Project-based ERP became a strong preference for the Professional Services market. The 50-page report provides data-based guidance for professional services executives with 29 informative graphics and tables supporting strategic initiatives to improve organizational performance by implementing Project-based ERP solutions. Data used in this report was taken from 2,898 firms over the past five years.
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  • The 2024 Professional Services Maturity™ Benchmark Report

    Service Performance Insight (SPI Research) proudly introduces its 17th annual benchmark – The 2024 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry provides in-depth analysis gleaned from 575 PS organizations and over 6,500 over the last 17-years. The report contains 229 pages with over 250 insightful charts and graphs; analysis of 155+ key performance indicators (KPIs) including detailed income statements. The benchmark covers eight global PS vertical markets: IT Consulting, Management Consulting, PS within SaaS, PS within Software, Architects and Engineers, Agencies, Healthcare PS and other PS. Analysis is provided by vertical, geography and size of organization.
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  • The 2023 PS Talent Benchmark Report

    The 122-page report consists of over 100 figures and tables, and examines base and variable compensation, attrition, billable utilization and bill rates across 12 job roles. Workforce composition, cost and revenue are profiled by service industry segments (such as IT, management consulting, architecture/engineering, SaaS PS) as well as by geography (Americas, Europe). 137 firms frow around the world were surveyed, representing over 50,000 consultants. The study was conducted from May – July, 2023. The report sells for $995.
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  • 2022 PSA End-user Survey Report

    The 2022 Professional Services Automation (PSA) End-user Survey Report

    SPI Research conducted an end-user survey on 88 billable PS organizations using PSA solutions. The survey asked quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
    PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver. PSA use in the past decade has expanded significantly beyond early adopters in technology and consulting firms. Now organizations in almost every industry are starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost. As all industries move toward more knowledge and project-driven work, the PSA market will continue to expand.
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  • SPI Research’s Human Capital Management (HCM) Survey Report

    The 45-page report consists of 46 figures and tables, and highlights some of the trends in HCM use, most notable its movement to the Cloud. The average firm size was 446 employees, and the organizations showed an annual profit of 11.6%. These organizations, on average, showed an annual profit increase of over $1 mm as a result of the benefits provided by HCM, namely a reduction in the total time to hire, train and make consultants billable, reduced employee attrition, and higher billable utilization though optimized staffing levels. The report sells for $595.


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  • The PS Sales and Marketing Maturity™ Benchmark

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.

    This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
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  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 50,000 project- and services-driven organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    1. Leadership – Vision, Strategy and Culture
    2. Client Relationships
    3. Talent
    4. Service Execution
    5. Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

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  • Take the 2024 PS Artificial Intelligence Survey

    2024 Professional Services Artificial Intelligence (AI) Survey

    Artificial Intelligence (AI) was reintroduced as a true “game-changer” in 2023, even though it has been around for decades. AI’s mission is extensive – to enhance visibility, growth, client and employee satisfaction, productivity, and profit. It holds enormous potential for every industry but is especially important to the Professional Services market. Professional Services Organizations (PSOs) will use AI and sell AI-related services to their current and future clients. The technology has already made an impact on professional services:

    Leading solution providers for PSOs began embedding AI in their solutions several years ago to help the professional services market with everything from planning through sales, talent acquisition, training, service staffing and delivery, and financial governance. It will only get better as time goes on.

    PSOs have begun offering services to their clients around AI. Although proven in many industries, this generation of AI is truly the beginning of the next wave of computing. SPI Research realizes AI can be confusing and has some negative associations. There is a good chance it will be regulated, but at the end of the day, its benefits should far outweigh its risks.

    The AI strategy must align with business goals. SPI Research expects PSOs to begin their AI initiatives in a few areas or processes to establish experience and ensure they achieve the desired results. There are so many initiatives in AI going on right now from all the major software suppliers PSOs will probably standardize on a few technologies originally and wait for the market to mature. This is why SPI Research is conducting the survey – to help you better understand the technology and show you how it is being used to improve performance.

    SPI Research has begun the survey (in Excel format only) and will accept completed surveys until August 2nd. The final report will be published in September. Those participating individuals will receive a free copy of the final report. SPI Research will begin the 18th annual Professional Services Maturity™ Benchmark survey in September.

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