Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 project- and services-driven organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
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Conducted every five years this survey is designed to better understand every aspect of PSA solutions. From why PSA was purchased to how it is used to the benefits achieved, this study will help project- and services-based organizations better understand how PSA can be used to accomplish both strategic and tactical goals.
Much has changed over the past five years – from COVID to the great resignation to how professional services are sold and delivered. Firms in every professional services market now depend on PSA to optimize services, and this study is designed to show how they do it.
If you complete the survey by August 1, 2022, you will be rewarded with a free copy of the 2022 PSA End-user Survey report (valued at $595) when it is published in September 2022. In September, we begin surveying for the 2023 Professional Services Maturity™ Benchmark study, so we have a fast turnaround-time for this project.