Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 project- and services-driven organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
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Today, SPI Research, the leading independent research and consulting firm dedicated to helping professional services (PS) organizations make quantum improvements in productivity and profit, published the 15th annual Benchmark report, The 2022 Professional Services Maturity™ Benchmark.
For professional service organizations, 2021 was a banner year after a bumpy Covid-induced ride in 2020. Signs of global consulting prosperity are evident as annual revenue generated per consultant reached $206k. Year-over-year PS revenue growth was equally impressive at 10.6%. Consulting demand is at an all-time high as the urgency for businesses to move to digital and the cloud has been accelerated by the pandemic. Internal staff skills gaps, wage inflation and a war for talent have caused business to increasingly turn to consultancies to design and implement their digital strategies.
The 540 Professional Services organizations represented in this benchmark employ nearly 163,000 consultants; collectively these firms generated over $26 billion in PS revenue. In its 15th year, the Professional Services Maturity™ benchmark has become the gold standard for the technology services sector with input from over 6,000 project and services-based organizations.