Service Performance Insight (SPI) is a global research, consulting, and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. This industry-leading performance improvement tool, used by over 50,000 project- and service-driven organizations, is proven to chart the course to service excellence, making it an invaluable asset for any PSO.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We diagnose areas for improvement and provide the business value of change. More importantly, we value our clients' insights and collaborate to create new management processes that transform and ignite performance.
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In 2007, SPI introduced the PS Maturity Model™ as a planning and management framework. Now an industry-leading tool, it guides over 50,000 service-oriented organizations toward excellence. Over 18 years, more than 7,000 professional services organizations (PSOs) have joined this significant research. The upcoming 2025 report promises deeper insights into market trends and key success factors for consulting, further demonstrating the enduring value of the PS Maturity Model™.
Emerging AI capabilities are transforming PSOs, prompting changes in talent retention, remote service delivery, service expansion, and data collection. With yearly shifts in metrics, 2025 will differ from 2024, requiring adaptation and planning. The Professional Services Maturity™ Benchmark continues to assist organizations in boosting productivity and profitability.
If you're managing a service organization:
PS executives turn to Service Performance Insight annually for comparative analysis, emerging trends, and best practices. The Professional Services Maturity™ Benchmark offers a foundation for comparison and a strategy for enhancement.