There is only one more week of surveying for the 16th annual PS Maturity™ Benchmark15 years ago Service Performance Insight introduced the new Professional Services Maturity™ Benchmark. Now, in the 16th year of the survey, we are proud it has reached such critical acclaim. Over 6,500 professional services firms have participated in the benchmark over the past 15 years, and we look forward to soon reaching 7,000! This important research depends on your support! By fully completing the 2023 PS Maturity™ benchmark survey (please click this link to either download the Excel questionnaire or go to the Qualtrics web-based survey) you will receive a complimentary copy (worth $1,995) of the 2023 PS Maturity™ benchmark when it is published in February.
JUST RELEASED - The 2022 Professional Services Automation (PSA) End-user Survey ReportSPI Research conducted an end-user survey on 88 billable PS organizations using PSA solutions. The survey asked quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
The 2022 Professional Services Maturity™ Benchmark ReportService Performance Insight (SPI Research) proudly introduces its 15th annual benchmark – The 2022 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry provides in-depth analysis gleaned from over 6,000 PS organizations over the last fifteen years. The report contains 202 pages with 347 insightful charts and graphs; analysis of 140+ key performance indicators (KPIs) including detailed income statements. The benchmark covers eight global PS vertical markets: IT Consulting, Management Consulting, PS within SaaS, PS within Software, Architects and Engineers, Marketing and Advertising, Accountancies, and Other PS. Analysis is provided by vertical, geography and size of organization.
The 2020 PS Talent Benchmark ReportThis important 108-page study profiles talent priorities, the move to virtual service delivery, level of employee investment and the impact of business applications. The study provides analysis of target and realized bill rates, compensation and utilization across a broad range of professional service verticals, geographies and job levels around the globe. It provides an unprecedented view of Professional Services workforce distribution and composition by industry segment through an analysis of organization structures for various service segments including IT Consulting; Management Consulting; Architects and Engineers and embedded service organizations within technology companies.
SPI Research’s Human Capital Management (HCM) Survey ReportThe 45-page report consists of 46 figures and tables, and highlights some of the trends in HCM use, most notable its movement to the Cloud. The average firm size was 446 employees, and the organizations showed an annual profit of 11.6%. These organizations, on average, showed an annual profit increase of over $1 mm as a result of the benefits provided by HCM, namely a reduction in the total time to hire, train and make consultants billable, reduced employee attrition, and higher billable utilization though optimized staffing levels. The report sells for $595.
Professional Services Maturity™ ScorecardService Performance Insight proudly announces the PS Maturity™ Scorecard.
The PS Sales and Marketing Maturity™ BenchmarkThe service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 project- and services-driven organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
The Professional Services Maturity™ Benchmark provides clear metrics and guidance on over 140 key performance measurements. SPI Research likes to say, “Running a service organization is a game of singles and doubles.” Small percentage improvements in just a few key performance areas can have dramatic bottom-line results. PS executives often feel isolated and have a limited support base to rely on for advice. The Professional Services Maturity™ Benchmark and score-carding process takes the guesswork out of metrics. Completing the PS Maturity™ survey can highlight new avenues for improvement and enable PSOs to conduct their own self-assessment.
Did you know cver the past five years PS average year over year revenue growth has hovered between 8% and 11%, while net profit has been in the 14% to 19% range. In 2020 over 50% of professional services were delivered remotely, and that trend continues in 2023 and probably will beyond that. Professional Services employee attrition has averaged between 12% and 14% over the past five years, reaching a low point in mid-2020, but appears to be heading to new highs as the economy regains momentum.
SPI Research will analyze these, and over 140 other key performance indicators (KPIs) in the upcoming 2023 Professional Services Maturity™ Benchmark report. SPI’s Professional Services Maturity™ Benchmark has become the gold standard for PS organizational performance analysis. The benchmark survey provides key performance indicators and guidance for organizations of all sizes, in all PS vertical markets, and geographic regions. With this data, you can better understand how your organization performs relative to your peers, and where you should begin (or continue) your performance improvement focus. Firms who complete the survey by November 30th, 2022, will be rewarded by receiving a free copy of the 2023 PS Maturity™ benchmark report (valued at $1,995) when it is published in February 2023.