Service Performance Insight announces strategic partnership with 1801 to advance Professional Services excellence
Tennessee/London/Singapore, 27th January 2025 – Service Performance Insight, LLC (SPI), the creators of the industry-leading PS Maturity™ Benchmark, and The 1801 Consulting Group (1801), a leader in operational transformation and scalable solutions for professional services organizations (PSOs), today announced a strategic partnership to deliver world-class insights and execution capabilities globally to the professional services sector.
This strategic partnership combines SPI’s 19 years of industry-leading benchmarking expertise with 1801’s proven ability to scale PSOs. By uniting SPI’s insights, which provide a proven and reliable roadmap to improved profitability, with 1801’s hands-on execution capabilities, this partnership delivers a synergistic, end-to-end solution to help PSOs accelerate productivity, profitability, and operational maturity.
As part of this partnership, Ryan Kelly and Connor Metcalf, Co-founders of The 1801 Consulting Group, will join SPI as Global Directors. In this role, they will support the development and expansion of SPI’s tools, frameworks, and global reach.
In addition, 1801 has been named SPI’s official global delivery partner, applying SPI’s benchmarking data and insights to drive transformative change initiatives for PSOs worldwide.
The partnership will focus on delivering enhanced industry benchmarking and research capabilities, data-backed consulting & partnership training programs, along with the expansion of SPI’s PS Maturity™ Scorecard, the industry’s top benchmark scorecard. This synergy will help businesses achieve operational excellence across SPI’s five performance pillars: Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations.
Commenting on the partnership, Dave Hofferberth, Founder of SPI says: “We are thrilled to partner with 1801 and welcome Ryan and Connor onboard as Global Directors at SPI. Their passion for the professional services space and 1801’s data-driven approach to value creation perfectly aligns with our vision of accelerating PSOs productivity and profitability. This partnership represents a significant step forward in empowering PSOs to achieve measurable, sustainable improvements and reinforces our ambitions for SPI’s future growth and global impact.“
Connor Metcalf, Co-Founder of 1801, added: “Both Ryan and I have known of and used SPI’s maturity frameworks and industry leading benchmarking for almost a decade, and so both joining the team and this partnership is more than an alignment of expertise; it’s an acknowledgement of the deep respect we have for the monumental impact SPI has had on the professional services industry over nearly two decades.”
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About Service Performance Insight
SPI is a leading global research, consulting, and training organization specializing in improving professional services performance. Its PS Maturity™ Model has been used by over 50,000 organizations to drive measurable improvements across its five core performance pillars.
About The 1801 Consulting Group
The 1801 Consulting Group specializes in redesigning and implementing scalable systems and processes for the Professional Services industry. By aligning operational effectiveness with strategic goals, 1801 empowers organizations to achieve their full potential and maximize exit valuation.