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The Structural Divide – Why Sales & Professional Services (PS) Clash, and the Strategies to Fix it

Report Release: The Structural Divide – Why Sales & PS Clash, and the Strategies to Fix it

The 2025 Service Lifecycle Management Maturity Model™ (SLM³™) is SPI’s ground-breaking framework combining service lifecycle and productization fundamentals, first established in 2012, to help Professional Services organizations (PSOs) productize, scale, and manage their service offerings across the full lifecycle — from ideation through delivery to retirement - with maturity measurement at the core of how to measure progress.

Survey Launch: Help Shape the 2025 Service Lifecycle & Productization Benchmark

Understanding the PS Maturity Benchmark™

You’ve Got the PS Maturity Benchmark™. Now What?

AI AGENTS ARE COMING TO PROFESSIONAL SERVICES. HERE’S WHAT THE FUTURE LOOKS LIKE.

AI Agents Are Coming to Professional Services. Here’s What the Future Looks Like.

Professional Services Billable Utilization

Beyond Utilization: Building a Smarter Impact Model

Billable utilization has long been a key metric for PS firms, but is it still the best path to profitability? SPI's latest data uncovers a shift in the industry.

The Truth About Billable Utilization: What Works and What Doesn’t