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Service Performance Insight provides management consulting for PS Leaders who need expertise, advice, alignment and facilitation to accelerate service productivity and profit. SPI brings years of service leadership and experience to boosting your firms PS Maturity. We help our clients ignite performance by objectively assessing strengths and weaknesses to develop a full-engagement improvement plan with measurable, time-bound objectives. Following are our overarching programs:
Our configurable programs are proven to accelerate behavioral change and improve bottom line results.
To help clients accelerate service performance, Service Performance Insight (SPI) has developed the Professional Services Performance Acceleration™ program, leveraging the industry-leading Professional Services Maturity™ Model. This program begins with an objective, AI-powered diagnostic, providing a data-driven foundation for strategic business planning. By applying SPI’s benchmark-backed insights, we pinpoint organizational strengths and weaknesses, aligning leadership around clear, high-impact improvement areas.
Drawing from the PS Maturity™ Benchmark survey, AI-enhanced analytics, leadership interviews, employee engagement insights, and operational reviews, SPI delivers a comprehensive, fact-based current-state assessment. Our team of senior consultants then facilitates high-impact workshops, helping firms refine their vision, sharpen strategy, and develop a concrete execution roadmap—ensuring measurable transformation and sustained competitive advantage.
Since pioneering the Service Lifecycle Management Maturity™ Model (SLM3™) in 2012, SPI has helped professional services firms productize their offerings, scale operations, and drive predictable revenue growth. Service productization is a proven strategy, yet many firms struggle to implement it effectively.
SPI’s consulting programs provide data-backed guidance, best practices, and a structured approach to transforming services into repeatable, high-margin offerings. Using insights from our latest benchmarks, we help firms:
✅ Define and launch productized services
✅ Optimize pricing, packaging, and delivery
✅ Increase operational efficiency and revenue predictability
Turn strategy into execution with SPI’s expertise. Let’s build your scalable service portfolio.
For PS leaders who want to focus, align and engage the entire PS organization to achieve breakthrough results, SPI has developed the Professional Service Maturity™ Transformation program based on its industry-leading Professional Service Maturity™ Model.
A new leader taking charge. Strategic misalignment or lack of clarity resulting in sub-par performance.
Difficulty in achieving revenue and profit targets. Desire to penetrate new markets, expand service offers and enhance sales and marketing effectiveness.
A desire to improve organizational alignment and increase employee engagement.
Immature methodologies, processes and tools to effectively schedule, deploy and measure the quality of service delivery.
Lackluster financial performance, inability to consistently achieve revenue and profit targets. Immature operating processes, IT applications and management controls.
Based on years of experience leading and transforming both large and small service organizations SPI has developed a unique PS Maturity™ transformation process designed to quickly diagnose, focus, align, and engage the full organization and then rapidly follow through for execution. The program facilitates leadership development and collaboration at all levels by aligning the power of the whole organization around just a few key improvement initiatives.
Dramatic improvements in productivity, profit, employee engagement and client satisfaction.
