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The 2025 Service Lifecycle Management Maturity Model™ (SLM³™) is SPI’s ground-breaking framework combining service lifecycle and productization fundamentals, first established in 2012, to help Professional Services organizations (PSOs) productize, scale, and manage their service offerings across the full lifecycle — from ideation through delivery to retirement - with maturity measurement at the core of how to measure progress.

Survey Launch: Help Shape the 2025 Service Lifecycle & Productization Benchmark

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Each year, SPI delivers the most comprehensive performance benchmark in Professional Services. If you’ve received the 2025 PS Maturity Benchmark™ Report and your Pillar Maturity Overview (no cost to survey contributors), you’re not just informed — you’re equipped.

You’ve Got the PS Maturity Benchmark™. Now What?

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AI AGENTS ARE COMING TO PROFESSIONAL SERVICES. HERE’S WHAT THE FUTURE LOOKS LIKE.

AI Agents Are Coming to Professional Services. Here’s What the Future Looks Like.

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Professional Services Billable Utilization

Beyond Utilization: Building a Smarter Impact Model

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Billable utilization has long been a key metric for PS firms, but is it still the best path to profitability? SPI's latest data uncovers a shift in the industry.

The Truth About Billable Utilization: What Works and What Doesn’t

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Professional Services Maturity Model, shows how PS organizations require a balanced approach to improving productivity and profit.

How PSA Was Codified: The Evolution of Professional Services Automation

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