Achieve professional services excellence: Benchmark, optimize and elevate your business with the industry’s leading performance framework

Achieve professional services excellence: The PS industry’s leading performance framework

The SPI PS Maturity™ framework guarantees higher profits.

Proven Results - No Guesswork - 18 years of data-driven insights.

The data doesn't lie

The PS Maturity Assessment™ benchmarks Professional Services Organizations (PSOs) end Embedded Services Organizations (ESOs) against industry peers across 140+ critical metrics, providing a data-driven framework and roadmap to optimize PSOs to achieve Level 5 maturity within each of the Service Performance Pillars™.

PSOs that operate at higher maturity levels consistently outperform their peers in revenue growth, profitability, and operational efficiency. The data is clear: firms that invest in improving their maturity see direct financial benefits.

SPI’s Professional Services Maturity Model™ has tracked over 8,000 firms, and the results speak for themselves. Firms at the highest maturity levels report:

✅ 433% higher revenue growth than their Level 2 peers
✅ 265% higher profit margins
✅ 36.4% greater billable utilisation

The difference between firms that thrive and those that struggle isn’t market conditions—it’s maturity.

High-maturity organizations have:

Stronger financial controls
More efficient resource utilization
Better client retention
Data-driven decision-making

Professional Services Maturity Assessment™ Overview

Value-add:

Client completes 2025 PS Maturity™ survey
Client/SPI one hour leader interview
SPI develops custom 55 page PS Maturity Assessment™ report
Benchmark comparison to 140+ metrics from peer group and overall benchmark
Web consulting meeting to review results and discuss recommendations
A copy of the 2025 PS Maturity™ Benchmark Report (priced at $2,495)

By completing the SPI Professional Services Maturity™ survey and a one-hour executive interview you will receive a customized 55-page presentation comparing your organization to your peers (similar-sized organizations within either embedded or independent firms). This information can be used to highlight areas where you should begin your performance improvement plan. Along with your assessment you will receive a one-hour web briefing with an SPI Research Principal to analyze your results and discuss improvement priorities.

The Five Service Performance Pillars™

The core tenet of the PS Maturity Model™ is that PSOs achieve success through the optimization of five Service Performance Pillars™.

The Professional Services Maturity Model™ is designed to help Professional Service Organizations (PSOs) understand their relative performance compared to an expansive benchmark of peers. It provides visibility into critical business processes and key performance measurements so organizations can compare, diagnose and improve their own performance. It also provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level.