2012 Service Lifecycle Management Maturity

$195

Item Number: SPI12SLM

Price: $195

The service industry is buzzing about a new way to create, sell and deliver repeatable service products. It’s called “service productization.” Many find productized services alluring because of the promise of bigger sales pipelines, rapid deal closure, faster client time-to-value and improved project delivery quality. Based on our research, no other recent business topic has generated the same level of curiosity – and confusion.

Description

SPI Research’s newest benchmark provides valuable insight into:

Productized services definition and benefits
How to productize services using SPI’s new SLM3™ service productization methodology
Challenges, failure points and prerequisites
The Service Lifecycle Management Maturity Model™ definitions, phases and metrics
Best service productizing practices of the Best-of-the-Best firms

The report contains:

87 pages with 96 insightful charts and graphs
Analysis derived from 102 Professional Service Organizations
Eight PS vertical markets are represented: IT Consulting; Software and SaaS; Management Consulting; Hardware and Networking and other PS.

Table of Contents

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