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Service Performance Insight (SPI) first introduced the “New Professional Services Maturity Model™” benchmark report in January, 2008. Since that time more than 50,000 PS organizations have adopted it to chart their course to service excellence.
The 403 Professional Services organizations represented in this benchmark employ over 150,000 consultants. Collectively these firms generated nearly $60 billion in PS revenue. Now in its 18th year, the Professional Services Maturity™ Benchmark remains the gold standard for the technology services sector with input from over 8,000 project and services-based organizations.
The report contains:
Detailed analysis of 7 Professional Services vertical markets.
Over 200 pages with 250+ insightful charts and graphs.
Analysis derived from 403 Professional Service Organizations representing over 150,000 consultants.
Five-year trend analysis for 165 key performance indicators (KPIs).
Detailed income statements.
Analysis of the Top 20% High Performance PS firms.
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