SLM3

Service Performance Insight (SPI) proudly pioneered the Service Lifecycle Management Maturity Model™ (SLM3™) in 2012, setting a new standard for how services are created, sold, and delivered. Over the years, service productization has reshaped the industry, driving larger sales pipelines, faster deal closures, accelerated client time-to-value, and enhanced project delivery quality.

Yet, despite its clear advantages, service productization remains one of the most discussed—and misunderstood—concepts in professional services today. SPI Research’s latest benchmark report offers data-driven insights into:  

✅ What productized services really are—and why they matter
✅ A step-by-step guide to productizing services using SPI’s SLM3™ methodology
✅ Key challenges, failure points, and critical success factors
✅ A deep dive into the Service Lifecycle Management Maturity Model™, including its phases and performance metrics
✅ Best practices from Best-of-the-Best firms leading the charge in service productization

The report contains: 

• 87 pages of in-depth analysis
• 96 charts and graphs packed with industry insights
• Findings from 102 Professional Services Organizations
• Coverage across eight verticals, including IT Consulting, Software & SaaS, Management Consulting, and more