Driving service excellence and profitability for professional service organizations

SPI Research boosts PSOs’ productivity and profitability with proven PS maturity model

At Service Performance Insight (SPI), we’re passionate about helping professional service organizations (PSOs) achieve extraordinary results. Since 2007, we’ve been empowering PSOs with the PS Maturity Model™, a proven framework used by over 50,000 organizations worldwide to boost productivity and profitability.

Our model focuses on five key areas — Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations — guiding organizations toward service excellence.

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Why Maturity Matters
It allows you to unlock growth, boost profitability, and lead the market

SPI Research’s maturity level definitions allow PS firms to discover areas where they are underperforming compared to their peers. In some cases this performance may be a result of the organization’s strategy, for instance, deemphasizing service margin to accentuate product sales.

Regardless of the motives, understanding each pillar’s relative maturity can help PS executives identify and implement an improvement strategy to move their organization forward.

Service Performance Insight (SPI Research) first introduced the “New Professional Services Maturity Model™” in January, 2008. Since that time more than 50,000 PS organizations have used it to diagnose their current maturity and visualize the steps required to move to the next level.

Based on results reported from over 8,000 PSOs, characteristics of the leading PS Maturity organizations include:

  • Market leadership
  • Strong, loyal client relationships
  • An engaged and talented workforce
  • Consistent, repeatable high quality service delivery
  • Best-in-class revenue growth and profitability

What Sets SPI Apart?

We combine real-world experience with powerful analytics to uncover improvement opportunities and drive meaningful change. Most importantly, we partner closely with our clients, valuing their insights to co-create innovative management processes that fuel success.

We provide you with insights that drive professional services success

At SPI Research, we’re at the forefront of Professional Services Market research, showing how people, processes, and technology align to deliver exceptional results. For over a decade, we’ve identified trends, established benchmarks, and showcased best practices to drive the technology services sector forward.

Our cutting-edge reports and actionable frameworks empower service leaders to make smarter decisions, uncover hidden opportunities, and embrace meaningful change. With a trusted third-party perspective, we provide the insights needed to optimize IT solutions from development to deployment.

Our range of market intelligence reports that will help improve your business

Our Clients

We have worked with thousands of Professional Service Organisations over two decades

Client Comments

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Latest News

Professional Services Consultancy Partnership

SPI Research is proud to announce a partnership with the 1801 Consulting Group

Dave Hofferberth will present Breaking Through Barriers: Insights from the 2025 PS Maturity Benchmark.

Dave Hofferberth will present Breaking Through Barriers:  Insights from the 2025 PS Maturity Benchmark.

Cheers to Progress: 2024 Year in Review and What’s Next for Professional Services Firms.

Cheers to Progress: 2024 Year in Review and What’s Next for Professional Services Firms.