At Service Performance Insight (SPI), we’re passionate about helping professional service organizations (PSOs) achieve extraordinary results. Since 2007, we’ve been empowering PSOs with the PS Maturity Model™, a proven framework used by over 50,000 organizations worldwide to boost productivity and profitability.
Our model focuses on five key areas — Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations — guiding organizations toward service excellence.
SPI Research’s maturity level definitions allow PS firms to discover areas where they are underperforming compared to their peers. In some cases this performance may be a result of the organization’s strategy, for instance, deemphasizing service margin to accentuate product sales.
Regardless of the motives, understanding each pillar’s relative maturity can help PS executives identify and implement an improvement strategy to move their organization forward.
Service Performance Insight (SPI Research) first introduced the “New Professional Services Maturity Model™” in January, 2008. Since that time more than 50,000 PS organizations have used it to diagnose their current maturity and visualize the steps required to move to the next level.
Based on results reported from over 8,000 PSOs, characteristics of the leading PS Maturity organizations include:
We combine real-world experience with powerful analytics to uncover improvement opportunities and drive meaningful change. Most importantly, we partner closely with our clients, valuing their insights to co-create innovative management processes that fuel success.
At SPI Research, we’re at the forefront of Professional Services Market research, showing how people, processes, and technology align to deliver exceptional results. For over a decade, we’ve identified trends, established benchmarks, and showcased best practices to drive the technology services sector forward.
Our cutting-edge reports and actionable frameworks empower service leaders to make smarter decisions, uncover hidden opportunities, and embrace meaningful change. With a trusted third-party perspective, we provide the insights needed to optimize IT solutions from development to deployment.
We have worked with thousands of Professional Service Organisations over two decades
As the world becomes more complex, company needs and demands grow along with it, naturally leading to a greater demand for service-driven organizations. As a result, we have seen, and will continue to see, a significant spike in the growth of the professional services market. Regardless of the sector, companies are facing constant changes—technological, political, economic, social, etc.—requiring them to work harder to increase productivity without adding significant costs. The potential impact on the bottom line is exactly why clients across the board are seeking organizations that can help them navigate these new opportunities and challenges. Navis, along with the other organizations that made the Best-of-the-Best list, takes great pride in applying specialized knowledge and skills to solve the complex challenges our clients face daily.
Christian Weinbrenner
VP Global Professional Services Programs
Navis
Over the past five years, Astound Commerce has grown at a breakneck pace, and we wanted to tap into the wealth of information and operational insights offered by SPI to learn what we can be doing better as our company continues to grow. We worked with SPI on benchmarking various elements of our operations and ultimately derived extremely valuable and actionable insights from our engagement. You may have noticed coming through the news an announcement of a major investment into Astound Commerce by RLH Private Equity. This was the recapitalization that I have been pushing for and focused on running over the past 18 months! With this transaction the “founders era” of the company has come to an end and I’ll be stepping away from the company in the next few weeks to give room to a professional management team to take the company to the next level. I wanted to say “thank you” again for your involvement and crystal-clear recommendations that helped me “push the train onto a right track”! The work of your team was very insightful, valuable, objective, and very well articulated/presented!
Roman Martynenko
Founder and EVP Global Services
Astound Commerce
Over the past five years, Astound Commerce has grown at a breakneck pace, and we wanted to tap into the wealth of information and operational insights offered by SPI to learn what we can be doing better as our company continues to grow. We worked with SPI on benchmarking various elements of our operations and ultimately derived extremely valuable and actionable insights from our engagement. You may have noticed coming through the news an announcement of a major investment into Astound Commerce by RLH Private Equity. This was the recapitalization that I have been pushing for and focused on running over the past 18 months! With this transaction the “founders era” of the company has come to an end and I’ll be stepping away from the company in the next few weeks to give room to a professional management team to take the company to the next level. I wanted to say “thank you” again for your involvement and crystal-clear recommendations that helped me “push the train onto a right track”! The work of your team was very insightful, valuable, objective, and very well articulated/presented!
Roman Martynenko
Founder and EVP Global Services
Astound Commerce
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