Beyond Utilization: Building a Smarter Impact Model
The best firms aren’t asking, “How do we hit 75% utilization?” They’re asking, “How do we align utilization with strategic growth, client impact, and workforce sustainability?”
The Truth About Billable Utilization: What Works and What Doesn’t
Billable utilization has long been a key metric for PS firms, but is it still the best path to profitability? SPI’s latest data uncovers a shift in the industry.
How PSA Was Codified: The Evolution of Professional Services Automation
Today, firms leveraging PSA see a direct impact on their bottom line—SPI’s 2022 research, conducted across 88 firms with an average of 376 employees, found a striking $8.96 million (+12.4%) increase in professional services revenue, growing from an average of $72.1 million to $81.1 million.