You’ve Got the PS Maturity Benchmark™. Now What?
Each year, SPI delivers the most comprehensive performance benchmark in Professional Services. If you’ve received the 2025 PS Maturity Benchmark™ Report and your Pillar Maturity Overview (no cost to survey contributors), you’re not just informed — you’re equipped. Here’s how to turn those insights into accelerated performance. Here’s how you level-up! 📘 What You’re Holding […]
AI Agents Are Coming to Professional Services. Here’s What the Future Looks Like.
AI Agents are no longer just coming—they’re already reshaping professional services.
From scaling human expertise to redefining delivery models, the next leap isn’t about automation—it’s about augmentation.
Beyond Utilization: Building a Smarter Impact Model
The best firms aren’t asking, “How do we hit 75% utilization?” They’re asking, “How do we align utilization with strategic growth, client impact, and workforce sustainability?”
The Truth About Billable Utilization: What Works and What Doesn’t
Billable utilization has long been a key metric for PS firms, but is it still the best path to profitability? SPI’s latest data uncovers a shift in the industry.
How PSA Was Codified: The Evolution of Professional Services Automation
Today, firms leveraging PSA see a direct impact on their bottom line—SPI’s 2022 research, conducted across 88 firms with an average of 376 employees, found a striking $8.96 million (+12.4%) increase in professional services revenue, growing from an average of $72.1 million to $81.1 million.