Benchmark Published: 2025’s Impact of AI on Professional Services Benchmark
This essential study shows where AI is actually moving the needle in PSOs and ESOs – the top use cases leaders today prioritize, how high performers select and scale AI pilots, and the data-driven truth behind which firms are progressing and which are still stuck in a superficial hype cycle.
The 2026 PSA Outlook: Predictions & Trends Every Services Leader Must Know
Join Dave Hofferberth and Srikrishnan Ganesan as they unpack the key predictions and trends that will define PSA and the services landscape in 2026 and beyond.
If you lead a PS org or manage delivery, this session will help you pressure-test your plans for the year ahead.
Register now.
SPI Releases 2025’s Service Productization Benchmark
Service Performance Insight (SPI Research), the global authority on professional services performance improvement, today announced the release of the 2025 Service Productization Benchmark — a productization focussed update to SPI’s original SLM³™ framework introduced in 2012.
Service Performance Insight Launches SPI Inside™ with Kantata as First ISV to Embed its Proprietary Benchmark Dataset
Service Performance Insight Launches SPI Inside™ with Kantata as First ISV to Embed its Proprietary Benchmark Dataset.
SPI’s AI era begins with Kantata securing exclusive rights among PSA vendors to the professional services industry’s richest performance dataset
Survey Release: 2026 PS Maturity Benchmark™
Take the Survey! SPI’s 2026 Professional Services Maturity Benchmark™ is now open. Join hundreds of leaders shaping the future of services performance.
SPI Attending International Services Week – September 10th 2025
SPI are proud to be part of this global, industry-wide PS conversation focused on the new imperative: orchestrating people, work, and outcomes with greater intelligence.
Survey Launch: Help Shape the 2025 Service Lifecycle & Productization Benchmark
We’ve officially opened the survey window for the 2025 edition of SPI’s Service Lifecycle Management Maturity Model (SLM³) — our updated benchmark for how professional services firms scale, package, and deliver their offerings. First introduced in 2012, the original SLM³ framework was one of the first to focus on the service lifecycle end-to-end. Now, we’re […]
Webinar: Navigating the European Professional Services Landscape
Tune in as we explore the 2025 SPI Professional Services Maturity Benchmark Report, highlighting trends and insights for the European market to help you navigate the evolving professional services landscape.
The 18th Annual Professional Services Maturity™ Benchmark Report is out now.
2025 Report Highlights Industry Pressures, AI’s Growing Influence, and the Strategic Imperatives for High-Performance Firms. KNOXVILLE, TN, UNITED STATES, February 12, 2025 — Service Performance Insight (SPI Research), the leading independent research and consulting firm for professional services organizations (PSOs), has released its 18th annual Professional Services Maturity™ Benchmark Report, the most comprehensive performance analysis […]
SPI Research is proud to announce a partnership with the 1801 Consulting Group
Service Performance Insight announces strategic partnership with 1801 to advance Professional Services excellence Tennessee/London/Singapore, 27th January 2025 – Service Performance Insight, LLC (SPI), the creators of the industry-leading PS Maturity™ Benchmark, and The 1801 Consulting Group (1801), a leader in operational transformation and scalable solutions for professional services organizations (PSOs), today announced a strategic partnership to […]