Now open: The 2026 Professional Services Automation (PSA) End-User Survey
Every verified participant receives:
✅ Complimentary copy of the 2026 PSA End-User Survey findings report
✅ Early access to key benchmark insights on PSA adoption, value and operational performance
✅ Independent SPI analysis of how PSA is being used across professional services organizations
Free of charge. No pitch. Just practical benchmark insight.
Who is this for?
SPI’s 2026 Professional Services Automation End-User Survey is designed for organizations that use, have recently implemented or are actively evaluating PSA solutions to run project-based or services-led work.
This includes IT consulting firms, management consulting firms, SaaS and software professional services teams, embedded services organizations, architecture and engineering firms, agencies, accountancies, legal services organizations and other project- or services-based businesses.
The survey is most relevant for PS leaders, operations leaders, finance leaders, resource management teams, delivery leaders, PSA administrators and executives responsible for improving services performance.
Why this survey matters
Professional Services Automation has moved from a delivery tool to a core operating system for project- and services-driven organizations.
PSA now influences how firms forecast demand, staff projects, manage utilization, control project margins, reduce revenue leakage, accelerate invoicing and improve visibility across the services lifecycle.
SPI’s previous PSA End-User research found that PSA buyers were focused on practical outcomes: higher billable utilization, better speed and visibility, improved forecasting and stronger financial control. The 2026 survey will update this picture for a market now shaped by automation, AI, remote delivery, tighter margin management and greater demand for real-time operational insight.
What the 2026 PSA End-User Survey will explore
The survey will examine how professional services organizations are using PSA today, what they expect from their PSA platforms and where value is being achieved.
The research will cover:
- PSA solution usage, adoption and deployment models
- Why organizations purchased or changed PSA solutions
- The importance of core PSA modules including resource planning, project staffing, project management, time and expense, project accounting, invoicing and reporting
- Integration with CRM, ERP, financial management, HCM, BI and other business systems
- Executive visibility, forecasting and operational control
- PSA satisfaction, deployment experience and total cost of ownership
- Pre- and post-PSA performance across key operating metrics
- The impact of automation and AI on PSA value, usage and future requirements
The report will also contain:
- Independent analysis of PSA usage across professional services markets
- Benchmarks on PSA adoption, integration and satisfaction
- Analysis of the most important PSA requirements for services-led organizations
- Comparison of pre- and post-PSA performance metrics
- Insights into PSA’s effect on utilization, project margin, on-time delivery, on-budget delivery, revenue leakage, DSO and invoice cycle time
- Analysis of how PSA supports the Plan-to-Profit lifecycle
- Findings on how organizations are using PSA to improve forecasting, staffing, project control and financial governance
- Perspective on how AI and automation are changing the future of PSA
Professional Services Benchmarking is at its most trusted when participants can contribute openly.
All participant responses are 100% confidential. Individual responses are never shared. Results are aggregated and no company or individual is ever identifiable in the published research.
For more information, please contact info@spiresearch.com.