Every verified participant receives
- A complimentary copy of the 2026 Impact of AI on Professional Services findings report when published
- Early access to key benchmarks covering AI adoption, use cases, productivity and commercial impact
- Independent SPI analysis of how professional services organizations are turning AI investment into measurable business results
- The opportunity to compare your organization’s progress with the wider professional services market
Free of charge. No sales pitch. Just independent, practical benchmark insight.
Who should participate?
- IT consulting and technology services firms
- Management and specialist consulting firms
- SaaS and software professional services teams
- Embedded services organizations
- Architecture, engineering and construction services firms
- Marketing, creative and digital agencies
- Accountancy, advisory and legal services organizations
- Field service and other services-led businesses
The survey is particularly relevant for professional services executives, consulting and delivery leaders, operations and transformation leaders, technology and AI leaders, finance leaders, talent leaders, product teams and executives responsible for AI strategy, investment or governance.
You do not need to have a fully developed AI strategy to participate. We want to hear from organizations at every stage – from those exploring their first use cases to businesses already embedding AI throughout their operating model.
Why this research matters
AI has moved from a future technology discussion into an immediate strategic and operational priority.
Professional services organizations are using AI to improve sales, proposal development, project planning, resource management, knowledge sharing, service delivery, software development, reporting and internal operations.
However, adoption alone does not guarantee impact. Many organizations continue to face challenges involving data quality, fragmented technology, governance, skills, employee adoption, client expectations and the ability to measure return on investment.
SPI Research’s 2025 study found a market adopting AI quickly while often struggling to move beyond isolated pilots and experimentation. The 2026 research will measure what has changed, identify where firms are now achieving measurable results and examine the practices separating AI leaders from the rest of the market.
What the 2026 survey will explore
The research will examine how professional services organizations are approaching AI today and how AI is affecting operating performance, employees, clients and commercial models.
- Organizational AI strategy, leadership and investment
- Current and planned AI adoption
- The most widely used AI technologies and platforms
- AI use cases across the professional services lifecycle
- Generative AI, predictive AI, automation and AI agents
- Employee access to and adoption of AI tools
- AI skills, training and workforce readiness
- Productivity and efficiency improvements
- Revenue, margin and profitability impact
- Client expectations towards AI-enabled services
- AI-enabled service offerings and commercial models
- Data quality, systems integration and technology readiness
- AI governance, security, privacy and risk management
- Barriers preventing organizations from scaling AI
- Methods used to measure AI value and return on investment
- Expected AI investment and business impact over the next three years
What the report will provide
- Independent benchmarks for AI adoption across professional services
- Analysis of the highest-value AI use cases
- Comparisons between organizations at different stages of AI maturity
- Findings on employee adoption and productivity
- Evidence of where AI is affecting revenue, margins and service delivery
- Analysis of the barriers preventing AI initiatives from scaling
- Insight into the governance practices used by leading organizations
- Comparisons with SPI Research’s 2025 findings
- Practical recommendations for turning AI experimentation into sustainable business performance
Help establish the industry benchmark
Reliable professional services benchmarking depends on participation from organizations across the industry.
Whether your organization is still evaluating AI, running selected pilots or deploying AI at scale, your experience is valuable. Broad participation will help create a more accurate and useful picture of how AI is changing professional services.
All participant responses will be treated as confidential. Individual responses will not be shared, and no participating company or individual will be identifiable in the published research. Findings will be reported only in aggregated or anonymized form.
The survey should be completed by one appropriate representative from each organization wherever possible.
Survey closes: 15th September 2026
The findings report is planned for publication in October 2026.
For questions about the research, please contact info@spiresearch.com.