In a people-based business like Professional Services the two primary profitability levers are bill rates and consultant productivity also known as billable utilization. In most markets it isn’t that easy to raise rates. For PS organizations seeking to improve profitability the best place to look is staff productivity and effectiveness. Based on six years of benchmarking over 1,500 Professional Service organizations, SPI Research has discovered one of the most important improvement areas is resource management – reducing the number of wasted administration hours and non-billable time.
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