The 2025 Impact of AI on Professional Services

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Tag: Productization

SPI Releases 2025’s Service Productization Benchmark

Service Productization Benchmark, Productization: Promise, Plateau, or the path ahead for Services?

Service Performance Insight (SPI Research), the global authority on professional services performance improvement, today announced the release of the 2025 Service Productization Benchmark — a productization focussed update to SPI’s original SLM³™ framework introduced in 2012.

Survey Launch: Help Shape the 2025 Service Lifecycle & Productization Benchmark

The 2025 Service Lifecycle Management Maturity Model™ (SLM³™) is SPI’s ground-breaking framework combining service lifecycle and productization fundamentals, first established in 2012, to help Professional Services organizations (PSOs) productize, scale, and manage their service offerings across the full lifecycle — from ideation through delivery to retirement - with maturity measurement at the core of how to measure progress.

We’ve officially opened the survey window for the 2025 edition of SPI’s Service Lifecycle Management Maturity Model (SLM³) — our updated benchmark for how professional services firms scale, package, and deliver their offerings. First introduced in 2012, the original SLM³ framework was one of the first to focus on the service lifecycle end-to-end. Now, we’re […]