Survey Launch: Help Shape the 2025 Service Lifecycle & Productization Benchmark

We’ve officially opened the survey window for the 2025 edition of SPI’s Service Lifecycle Management Maturity Model (SLM³) — our updated benchmark for how professional services firms scale, package, and deliver their offerings. First introduced in 2012, the original SLM³ framework was one of the first to focus on the service lifecycle end-to-end. Now, we’re […]
You’ve Got the PS Maturity Benchmark™. Now What?

Each year, SPI delivers the most comprehensive performance benchmark in Professional Services. If you’ve received the 2025 PS Maturity Benchmark™ Report and your Pillar Maturity Overview (no cost to survey contributors), you’re not just informed — you’re equipped. Here’s how to turn those insights into accelerated performance. Here’s how you level-up! 📘 What You’re Holding […]
Beyond Utilization: Building a Smarter Impact Model

The best firms aren’t asking, “How do we hit 75% utilization?” They’re asking, “How do we align utilization with strategic growth, client impact, and workforce sustainability?”
The Truth About Billable Utilization: What Works and What Doesn’t

Billable utilization has long been a key metric for PS firms, but is it still the best path to profitability? SPI’s latest data uncovers a shift in the industry.
The 18th Annual Professional Services Maturity™ Benchmark Report is out now.

2025 Report Highlights Industry Pressures, AI’s Growing Influence, and the Strategic Imperatives for High-Performance Firms. KNOXVILLE, TN, UNITED STATES, February 12, 2025 — Service Performance Insight (SPI Research), the leading independent research and consulting firm for professional services organizations (PSOs), has released its 18th annual Professional Services Maturity™ Benchmark Report, the most comprehensive performance analysis […]
SPI Research is proud to announce a partnership with the 1801 Consulting Group

Service Performance Insight announces strategic partnership with 1801 to advance Professional Services excellence Tennessee/London/Singapore, 27th January 2025 – Service Performance Insight, LLC (SPI), the creators of the industry-leading PS Maturity™ Benchmark, and The 1801 Consulting Group (1801), a leader in operational transformation and scalable solutions for professional services organizations (PSOs), today announced a strategic partnership to […]