Survey Launch: Help Shape the 2025 Service Lifecycle & Productization Benchmark

The 2025 Service Lifecycle Management Maturity Model™ (SLM³™) is SPI’s ground-breaking framework combining service lifecycle and productization fundamentals, first established in 2012, to help Professional Services organizations (PSOs) productize, scale, and manage their service offerings across the full lifecycle — from ideation through delivery to retirement - with maturity measurement at the core of how to measure progress.

We’ve officially opened the survey window for the 2025 edition of SPI’s Service Lifecycle Management Maturity Model (SLM³) — our updated benchmark for how professional services firms scale, package, and deliver their offerings. First introduced in 2012, the original SLM³ framework was one of the first to focus on the service lifecycle end-to-end. Now, we’re […]

You’ve Got the PS Maturity Benchmark™. Now What?

Understanding the PS Maturity Benchmark™

Each year, SPI delivers the most comprehensive performance benchmark in Professional Services. If you’ve received the 2025 PS Maturity Benchmark™ Report and your Pillar Maturity Overview (no cost to survey contributors), you’re not just informed — you’re equipped. Here’s how to turn those insights into accelerated performance. Here’s how you level-up! 📘 What You’re Holding […]

The 18th Annual Professional Services Maturity™ Benchmark Report is out now.

The 2025 Professional Services Maturity Benchmark

2025 Report Highlights Industry Pressures, AI’s Growing Influence, and the Strategic Imperatives for High-Performance Firms. KNOXVILLE, TN, UNITED STATES, February 12, 2025 — Service Performance Insight (SPI Research), the leading independent research and consulting firm for professional services organizations (PSOs), has released its 18th annual Professional Services Maturity™ Benchmark Report, the most comprehensive performance analysis […]

SPI Research is proud to announce a partnership with the 1801 Consulting Group

Professional Services Consultancy Partnership

Service Performance Insight announces strategic partnership with 1801 to advance Professional Services excellence Tennessee/London/Singapore, 27th January 2025 – Service Performance Insight, LLC (SPI), the creators of the industry-leading PS Maturity™ Benchmark, and The 1801 Consulting Group (1801), a leader in operational transformation and scalable solutions for professional services organizations (PSOs), today announced a strategic partnership to […]