Report Release: The Structural Divide – Why Sales & PS Clash, and the Strategies to Fix it
Sales and Professional Services (PS) are meant to be allies, but too often they operate at cross-purposes, creating costly delays, strained client relationships, and margin erosion. In this ground-breaking new 50-page report, Service Performance Insight (SPI) pulls back the curtain on the real source of this friction: the Structural Divide. Download the report here: Reports Shop […]
Beyond Utilization: Building a Smarter Impact Model
The best firms aren’t asking, “How do we hit 75% utilization?” They’re asking, “How do we align utilization with strategic growth, client impact, and workforce sustainability?”
The Truth About Billable Utilization: What Works and What Doesn’t
Billable utilization has long been a key metric for PS firms, but is it still the best path to profitability? SPI’s latest data uncovers a shift in the industry.
How PSA Was Codified: The Evolution of Professional Services Automation
Today, firms leveraging PSA see a direct impact on their bottom line—SPI’s 2022 research, conducted across 88 firms with an average of 376 employees, found a striking $8.96 million (+12.4%) increase in professional services revenue, growing from an average of $72.1 million to $81.1 million.
Webinar: Navigating the European Professional Services Landscape
Tune in as we explore the 2025 SPI Professional Services Maturity Benchmark Report, highlighting trends and insights for the European market to help you navigate the evolving professional services landscape.
Dave Hofferberth will present Breaking Through Barriers: Insights from the 2025 PS Maturity Benchmark.
On Thursday, February 20th at 8am PST / 11am EST / 4pm GMT Dave Hofferberth will present Breaking Through Barriers: Insights from the 2025 PS Maturity Benchmark. If your organization is struggling with bottlenecks, inefficiencies, and missed growth opportunities, it’s time to take a hard look at what’s holding you back. Join us for an exclusive deep […]
Cheers to Progress: 2024 Year in Review and What’s Next for Professional Services Firms.
On December 12th Dave Hofferberth took part in the panel: Cheers to Progress: 2024 Year in Review and What’s Next for Professional Services Firms. Let’s toast to 2024 and the progress made over the last year. Although faced with uncertainty once again, professional services firms have persevered, altering their approach to be more laser-focused on adopting new […]