Benchmark Published: 2025’s Impact of AI on Professional Services Benchmark
This essential study shows where AI is actually moving the needle in PSOs and ESOs – the top use cases leaders today prioritize, how high performers select and scale AI pilots, and the data-driven truth behind which firms are progressing and which are still stuck in a superficial hype cycle.
The 2026 PSA Outlook: Predictions & Trends Every Services Leader Must Know
Join Dave Hofferberth and Srikrishnan Ganesan as they unpack the key predictions and trends that will define PSA and the services landscape in 2026 and beyond.
If you lead a PS org or manage delivery, this session will help you pressure-test your plans for the year ahead.
Register now.
SPI Inside: AI Promised Productivity. Data Quality Still Holds the Keys.
In a world where AI gives us access to all the data we could ever need, real advantage comes not from more data – but from the right data.
Service Performance Insight Launches SPI Inside™ with Kantata as First ISV to Embed its Proprietary Benchmark Dataset
Service Performance Insight Launches SPI Inside™ with Kantata as First ISV to Embed its Proprietary Benchmark Dataset.
SPI’s AI era begins with Kantata securing exclusive rights among PSA vendors to the professional services industry’s richest performance dataset
Survey Release: 2026 PS Maturity Benchmark™
Take the Survey! SPI’s 2026 Professional Services Maturity Benchmark™ is now open. Join hundreds of leaders shaping the future of services performance.
Report Release: The Structural Divide – Why Sales & PS Clash, and the Strategies to Fix it
Sales and Professional Services (PS) are meant to be allies, but too often they operate at cross-purposes, creating costly delays, strained client relationships, and margin erosion. In this ground-breaking new 50-page report, Service Performance Insight (SPI) pulls back the curtain on the real source of this friction: the Structural Divide. Download the report here: Reports Shop […]
Beyond Utilization: Building a Smarter Impact Model
The best firms aren’t asking, “How do we hit 75% utilization?” They’re asking, “How do we align utilization with strategic growth, client impact, and workforce sustainability?”
The Truth About Billable Utilization: What Works and What Doesn’t
Billable utilization has long been a key metric for PS firms, but is it still the best path to profitability? SPI’s latest data uncovers a shift in the industry.
How PSA Was Codified: The Evolution of Professional Services Automation
Today, firms leveraging PSA see a direct impact on their bottom line—SPI’s 2022 research, conducted across 88 firms with an average of 376 employees, found a striking $8.96 million (+12.4%) increase in professional services revenue, growing from an average of $72.1 million to $81.1 million.
Webinar: Navigating the European Professional Services Landscape
Tune in as we explore the 2025 SPI Professional Services Maturity Benchmark Report, highlighting trends and insights for the European market to help you navigate the evolving professional services landscape.