SPI Inside: AI Promised Productivity. Data Quality Still Holds the Keys.
In a world where AI gives us access to all the data we could ever need, real advantage comes not from more data – but from the right data.
Service Performance Insight Launches SPI Inside™ with Kantata as First ISV to Embed its Proprietary Benchmark Dataset
Service Performance Insight Launches SPI Inside™ with Kantata as First ISV to Embed its Proprietary Benchmark Dataset.
SPI’s AI era begins with Kantata securing exclusive rights among PSA vendors to the professional services industry’s richest performance dataset
The Great Switch: The Day PS Delivery Models Flipped Overnight and What It Cost Us
By 2024, 68% of all billable hours were delivered off-site; a sharp rise that pushed the gap well beyond the previous 2021 high of 59%, signalling a lasting shift in delivery models. We explore the impact in this article.
Survey Release: 2026 PS Maturity Benchmark™
Take the Survey! SPI’s 2026 Professional Services Maturity Benchmark™ is now open. Join hundreds of leaders shaping the future of services performance.
SPI Attending International Services Week – September 10th 2025
SPI are proud to be part of this global, industry-wide PS conversation focused on the new imperative: orchestrating people, work, and outcomes with greater intelligence.
You’ve Got the PS Maturity Benchmark™. Now What?
Each year, SPI delivers the most comprehensive performance benchmark in Professional Services. If you’ve received the 2025 PS Maturity Benchmark™ Report and your Pillar Maturity Overview (no cost to survey contributors), you’re not just informed — you’re equipped. Here’s how to turn those insights into accelerated performance. Here’s how you level-up! 📘 What You’re Holding […]
Beyond Utilization: Building a Smarter Impact Model
The best firms aren’t asking, “How do we hit 75% utilization?” They’re asking, “How do we align utilization with strategic growth, client impact, and workforce sustainability?”
Webinar: Navigating the European Professional Services Landscape
Tune in as we explore the 2025 SPI Professional Services Maturity Benchmark Report, highlighting trends and insights for the European market to help you navigate the evolving professional services landscape.
The 18th Annual Professional Services Maturity™ Benchmark Report is out now.
2025 Report Highlights Industry Pressures, AI’s Growing Influence, and the Strategic Imperatives for High-Performance Firms. KNOXVILLE, TN, UNITED STATES, February 12, 2025 — Service Performance Insight (SPI Research), the leading independent research and consulting firm for professional services organizations (PSOs), has released its 18th annual Professional Services Maturity™ Benchmark Report, the most comprehensive performance analysis […]
Dave Hofferberth will present Breaking Through Barriers: Insights from the 2025 PS Maturity Benchmark.
On Thursday, February 20th at 8am PST / 11am EST / 4pm GMT Dave Hofferberth will present Breaking Through Barriers: Insights from the 2025 PS Maturity Benchmark. If your organization is struggling with bottlenecks, inefficiencies, and missed growth opportunities, it’s time to take a hard look at what’s holding you back. Join us for an exclusive deep […]