Free White Papers – Killer Service Transformation
Killer Service Transformation
Differentiating transformation, reengineering and change management; a transformation solution that works including successful transformation case studies and compelling financial results.
Free White Papers – The New Revenue Growth Engine
The New Revenue Growth Engine
Bridge the sales/service divide through the alignment of core business processes.
Free White Papers – How to Create a ‘Billable Consulting Culture’
How to Create a ‘Billable Consulting Culture’
Why change?; defining the transformation vision; driving behavioral change and how to foster a billable consulting culture.
Free White Papers – Killer Service Marketing
Five easy steps to “Go-To-Market”. The rules and impact of business development; what PS buyers are looking for; positioning made easy and an overview of sales tools to make your marketing programs stick.
Free White Papers – Five Steps to Build a Successful Services Business Plan
For many professional service organizations annual planning has become an empty ritual. Firms often waste too much time and energy reliving past failures instead of exploring new avenues for growth.
Free White Papers – Resource Renaissance
In a people-based business like Professional Services the two primary profitability levers are bill rates and consultant productivity also known as billable utilization.
Free White Papers – Enterprise-level Professional Services Automation
As the professional services market moves back into a “hyper-growth” phase, its leaders must prepare for the impending issues associated with rapid expansion.
Free White Papers – Take a Big Step Forward to PS Excellence
2013 turned out to be the year where PS executives were most concerned with their ability to deliver the necessary profits, and it showed up in a big way in the 2014 Professional Services Maturity™ Benchmark.
Free White Papers – Introducing the PS Maturity Model
An introduction and overview of the ground-breaking PS Maturity Model™ including the five service performance pillars, maturity definitions, the PS excellence roadmap and the impact of maturity on financial results.
Free White Papers – Service Performance Acceleration
An overview into how to conduct a comprehensive assessment of your company’s service business, using the objective PS Maturity Model™ and benchmark to diagnose areas of strength and weakness.